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Employee Relations Manager

Req id:  40946

Richmond Hill, ON, CA Waterloo, ON, CA

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.


As an Employee Relations Manager at OpenText, you will be a pivotal member of the newly established Employee Relations Centre of Excellence. Reporting to the Senior Director of Employee Relations, you will provide coaching, consulting, and mentorship to leaders, HR staff, and employees on various employee relations matters. Your expertise will help shape a positive and compliant work environment across North America, with a strong focus on U.S. and Canadian legislation. 


•  Lead and consult on performance management cases, delivering objective feedback and providing solid documentation.
•  Conduct investigations by assembling investigation teams, gathering facts, interviewing witnesses, and recommending actions.
•  Handle complex and emotionally charged issues with composure and neutrality.
•  Mediate workplace conflicts to minimize disruption.
•  Oversee complex leave situations, ensuring compliance and clear communication.
•  Partner with Legal to analyze and resolve HR legal matters, ensuring compliance with labor and employment laws.
•  Interpret and apply labor laws in the U.S., Canada, Mexico, Brazil, and other countries in the Americas.
•  Provide input and recommendations to improve the work environment based on monthly and quarterly reporting on employee relations matters.
•  Maintain strict confidentiality and establish credibility across the organization. 

•  Bachelor’s degree or equivalent HR experience.
•  8+ years of HR experience with a strong focus on employee relations.
•  Excellent written and interpersonal communication skills.
•  Ability to handle difficult situations and mediate conflicts effectively.
•  Experience conducting neutral and timely investigations.
•  Strong judgment and confidentiality skills.
•  Ability to manage multiple priorities and meet tight deadlines.
•  Proven ability to analyze complex situations and recommend optimal solutions.
•  Experience in mentoring, developing, and coaching others.
•  Knowledge of U.S. and/or Canadian employment law.
•  Strong business acumen and experience in a large global organization.
•  High degree of business ethics and transparency.
•  SHRM-SCP or similar certification is an asset.
•  Fluency in French, Portuguese, and/or Spanish is a bonus. 

At OpenText, we're more than just a corporation; we're a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us in this role to make a meaningful impact and help shape our organization's future. 



OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose. 

We create economic growth that is inclusive and sustainable. 

The world’s most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology. 

We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems. 

We set high standards and exceptions, to learn, to be better. 

We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet. 

We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets.” - Mark Barrenechea, CEO & CTO

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