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Lead Reliability Administrator (Linux)

Req id:  34172

Richmond Hill, ON, CA Waterloo, ON, CA Mississauga, ON, CA



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 



The Opportunity:

The role of Lead Reliability Administrator is to build solutions to enhance the availability, performance, and stability of OpenText services as well as automating away repetitive work. You'll also respond to pings, pages and alerts to investigate issues in our products that you can really sink your teeth into. You'll be working on non-production and production environments, monitoring, data collection and configuration management, as well as disaster recovery planning, capacity engineering, reliability improvement initiatives and platform automation.  Your mission will be to use cutting-edge technology for monitoring and maintaining the day to day operations of the entire production infrastructure for OpenText Discovery on our AWS and GCP platform.  The best person for this role is someone that has a collaborative spirit - in our world, it’s not about being a hero and having all the answers, it’s about sometimes saying "I don't know" and working on finding solutions rather than starting with an assumption. The team needs someone who can ask questions, learn from others and turn chaos into order.
This role would be a great fit for someone with creative and innovative problem-solving skills. You will develop and implement solutions that operate at scale. Our teams are empowered and expected to improve our products to truly deliver a reliable experience to customers.


You Are Great At:

•    Provide attention to incidents according to Service Level Agreements.
•    Take ownership and accountability for the incident resolution process.
•    Provide a quality and timely response.
•    Act as a technical liaison with other teams to evaluate and report bugs.
•    Establish and maintain a good relationship with team members, Product Development, Customer Service and Sales.
•    Participate in training and information sharing activities.
•    Act as backup for other team members when necessary.
•    May requires rotating shift work.
•    On-call rotation is required, as 7x24x365 support is required.


What It Takes:

•    The ability to understand and maintain Scripting software
•    Deep working knowledge of Linux
•    Hands on experience with cloud native applications and cloud infrastructure; AWS or GCP - Min 4 years
•    Experience with AWS Web Services EC2, RDS, VPC, IAM, Route53, S3, and other AWS Services  
•    Hand on experience with PaaS environment and cloud foundry
•    Experience with installing and configuring Apache Spark or Storm, Kafka, RabbitMQ and Tomcat. 
•    Deep expertise in Monitoring distributed systems application architectures
•    Experience monitoring cloud services with Dynatrace, New Relic, Icinga, Nagios, BMC or any HPE tools
•    Good to have knowledge about Antos, 
•    Diagnosing & troubleshooting user facing service incidents & outages
•    Exposure to system & application level telemetry for large distributed cloud architectures
•    Diagnosing, resolving problems in high-throughput web applications & network services
•    Customer-service oriented.
•    Proven problem solving and analytical ability.
•    Excellent organizational/time management skills.
•    Ability to handle multiple tasks concurrently.
•    Ability to lead, drive and implement highly scalable and complex solutions
•    A strong understanding of Security best practices.
•    A proven record of being able to work independently and collaboratively.


Other Desired Qualifications:
•    Experience with container management and micro-services architectures such as Docker
•    Application clustering / load balancing concepts and technologies
•    Understanding network topologies and common network protocols and services (DNS, HTTP(S), SSH, FTP, SMTP, DHCP, TCP, IP etc.)
•    Experience migrating existing on-premise applications and services to AWS
•    Awareness and insight into industry trends (technology, methods and tooling)


More about our team
OpenText Site Cloud Application Engineering is a rapidly growing group within the organization. We are in the process of building our teams, tools and systems as part of OpenText's mission to build the best Cloud services in the world. 
We enable OpenText to go fast by providing real time feedback on production systems. We work side by side with the product family and platform developers to maintain and improve services and performance. We live the company values with a strong customer focus and possess a healthy sense of urgency. We are a heavily data driven team, utilizing a variety of data collection, enrichment, analytics and visualizations to learn about our complex systems.  We also live the 'Play, as a team' value by having a strong focus on sharing learning experiences from the front line with the development teams.



OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at 1-800-499-6544.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

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