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Lead Senior Analyst, Response & Recovery

Req id:  4319

Richmond Hill, ON, CA Alpharetta, GA, US Gaithersburg, MD, US Waterloo, ON, CA Virtual, US Virtual, CA



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 


The Program Management Office, Chief Legal Officer (PMO, CLO) is developing a team of professionals that possess a combination of experience including:


  • Strategy and Leadership
  • Risk Management and Compliance
  • Business Continuity, Crisis Management
  • Research
  • Communication


One of the key objectives of PMO, CLO is to manage our Company’s COVID-19 oversight program, which will include interacting with key business stakeholders, human resources, facilities, safety and security, and the broader legal and corporate development function.


COVID-19 Oversight includes:


  1. Advising, informing and executing strategy in a COVID-19 environment
  2. Recommending and implementing related policies
  3. Managing safe return to workplace protocols
  4. Ensuring global situational awareness
  5. Managing internal operational challenges, and oversee case management globally 


The Opportunity 



We are looking for an individual who has strong cross-functional communication skills, excellent analytical and problem solving skills, with experience in crisis management or business continuity.


It is your job to help manage our pandemic response and recovery program through attaining and maintaining a thorough understanding of OpenText’s business operations and locations, working closely with stakeholders including our senior management, local site leadership, and local emergency response teams to support a safe and healthy work environment for our more than 60 physical locations around the world. You are positively excited about the opportunities to anticipate the challenges of uncertainty in a rapidly changing environment.


You’ll also interact with our business operations, Corporate Business Continuity team, HR, Facilities, Communications, and other cross-functional stakeholders.


You Are Great At 



COVID-19 Policy and Planning (30%)

  • Making recommendations as to how to manage policies to ensure the safe operation of our business and of our workforce
  • Developing, maintaining and enhancing our COVID-19 program policy, standards and guidelines in response to changes in the environment including laws and regulations
  • Training stakeholders on new policies and procedures
  • Maintaining awareness of industry trends as regards to managing COVID-19
  • Collaborating with Global situational monitoring professionals on the team in identifying and gathering relevant external input to support our objectives
  • Collecting and analyzing data that will communicate key issues and trends, and support senior executive decision making.
  • Collaborating with the rest of the team on scenario planning and anticipated responses for COVID-19.


COVID-19 Response & Recovery (60%)

  • Interacting with key internal stakeholders around the world including local site leadership, and local emergency response teams to ensure we maintain situational awareness.
  • Responding to cases by executing protocols to ensure timely mitigation of emergency situations.
  • Providing 24/7 event management on-call support as required
  • More generally, executing on crisis and emergency management


Other duties as assigned (10%)

  • Integrating our pandemic policies and procedures for acquired businesses
  • Delivering programs/projects sponsored by OpenText’s EVP, CLO and Corporate Development.
  • Other duties as assigned


What It Takes



  • Bachelor’s degree or equivalent experience in one or more of: business, risk management, compliance, business continuity, crisis management, data science or communications.
  • Experience in crisis management or managing in an uncertain environment.
  • Excellent interpersonal and written and verbal communication skills
  • Strong attention to detail, organization, and time management
  • Strong problem solving and decision-making skills, able to make recommendations to management and influence business decisions
  • Exceptionally well versed in the use of Office Applications including Excel, PowerPoint, Word)



At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA)Equal Employment Opportunity  and Employee Polygraph Protection Act


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »