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Principal Product Manager

Req id:  39413

Richmond Hill, ON, CA Waterloo, ON, CA

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

The Cloud Services Product Management (CSPM) team is responsible for defining, driving and delivering OpenText’s Cloud Services offerings across the full product lifecycle. This team owns the roadmap, the readiness process and the cloud strategy that all enable deployment at scale. This includes anaging cost effectively. Also involved in go-to-market readiness, we are intensely focused on excellence of operationalization and commercialization. We serve as the primary interface to teams that depend on what is sold as a cloud service in OpenText Cloud.


This role reports into the Senior Director of CSPM. The successful candidate will lead across the organization, particularly with other functional leaders in commercial and operation areas to drive business outcomes and reach key metrics in the OpenText Cloud. This role is focused on being a product management leader to helps us run the OpenText Cloud like a business. That is, be accountable and responsible for how it performs and be the go-to advocate in how its governed to the advantage of stakeholders.

You are instrumental in helping codify, align and drive its plan of record. You are acutely aware of our customer profile and influence outcomes to their benefit. This includes onboarding new teams and products into Cloud. You see product management as a discipline that enables decision making with confidence so that you and leadership can effectively deliver internal value and innovation in our OpenText Cloud.


As the ideal fit, you are all about being product, cloud and market-savvy. You are goal-driven, and remarkably passionate about delivering services in an end-to-end manner – even if that means rolling up your sleeves to map processes or manage exceptions for the good of the OpenText Cloud business.


You have a head for business and take a pragmatic, often methodical approach to problem-solving. You move fast, gain the trust of others, are non-political and can influence without authority with a clear track record of leadership. You operate with an owner’s mindset and as a progressive product/cloud leader, you place high impact activity at the core of what you do.

You are a master at stakeholder management and use it to get it done!


Essential Duties and Responsibilities:

  • Define standard product and service features via acceptance criteria, requirements and user stories so that they are both clear and actionable for technical and delivery teams.
  • Drive, align and deliver on key initiatives that enable secure, available and manageable cloud solutions for our OpenText domains and customers.
  • Conduct market, product, and customer research so that you understand where to set the bar on performance and capability with OpenText Cloud.
  • Be accountable and responsible for offering excellence in offering standard services in standard ways so that they are commercialized in cost and margin-effective manners.
  • Capture cost drivers, not just cost elements as the most basic inputs to a cost model are the cost elements captured by the likes of accounting and business operations colleagues. All the while considering the impact of total cost of ownership.
  • Pivot around data and clearly label assumptions to confidence of estimates and projections. You use multiple data points to bound the numbers and improve accuracy.
  • Establish and prioritize feedback loops, win/loss reflections and continuous improvement into all processes and frameworks that you depend on, particularly with stakeholders involved in the commercialization phases of delivery.
  • Establish and influence the adoption of processes and frameworks that enable scalability, standardization and repeatability as pillars of our OpenText Cloud services value proposition.
  • Champion OpenText Cloud service literacy within the organization and drive internal adoption rates amongst other product management and engineering leaders.
  • Translate the vision and objectives of key initiatives into smaller, actionable parts so that they can be delivered in increments and then propose and align resources for each.
  • Partner with Ecosystem, Sales and Pre-Sales Engineers to support and articulate clear and confident messaging in response to prospect and customer inquiries related to our Cloud services.
  • Develop a strong understanding of OpenText Cloud products and services and importantly the way in which we standardize and offer them to support commercialization.


Qualifications and Requirements:

  • Bachelor's degree in computer science or engineering or equivalent.
  • MBA and/or Product Management or Cloud Certifications a plus.
  • 10+ years of product management and industry experience, in software and Cloud, in a global, high-tech environment in delivering at scale.
  • Experienced with product and business management frameworks to drive outcomes and results based on strategic objectives.
  • Managed services models that offer partial or complete management of a provider’s cloud applications, resources or infrastructure.
  • Understanding of Cloud services platforms to enable, scale and simplify building, deploying, running, and managing services in the Cloud.
  • Problem-solver, and collaborator with resourcefulness, patience, iteration, research and attention to detail.
  • Solid time-management. focus, delegation, prioritization goal setting skills.
  • Express leadership. self-confidence, charisma, ownership, initiative, motivation and influence through others.
  • Exceptional 360 communication skills.


OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at

We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose. 

We create economic growth that is inclusive and sustainable. 

The world’s most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology. 

We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems. 

We set high standards and exceptions, to learn, to be better. 

We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet. 

We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets.” - Mark Barrenechea, CEO & CTO

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