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Security Incident Response

Req id:  22444

Montreal, Quebec, CA Mississauga, ON, CA Waterloo, ON, CA Richmond Hill, ON, CA



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 



Principle Security Analyst (Security Incident Response)


OpenText enables the digital world by simplifying, transforming, and accelerating enterprise information needs, on premises or in the cloud. We embrace all things digital and are committed to being the Best Place to Work for our Employees in over 140 locations around the world.

We obsess over our customers to ensure they are wildly successful in embracing the Digital World. Our customers entrust us with their most important information, we need to be their most trusted partner. What we do, we do well. What we create, we do purposefully to impact the world. If you believe in this and are passionate about enabling the Digital World then let OpenText turn your career vision into reality.

The Opportunity: 

Reporting to the Sr Manager, Security the Principle Security Incident Response Analyst will lead all aspects of our security incident response program relating to IR requirements within a 24/7 monitoring environment.  This position will lead and support detailed investigations and analysis of security-related findings, alerts and events across Open Text commercial and corporate environments.


You are great at:


  • Managing the lifecycle of a security incident from detection to resolution.
  • Coordinating with IT operations, engineering teams, and stakeholders to execute containment, eradication, and remediation activities in response to incidents
  • Performing digital forensic investigations, able to collect and analyze digital evidence in a forensically sound and defensible manner and familiar with associated legal concepts
  • Communicating up or down, technical report writing, prioritizing information, and presenting findings to technical teams and senior management in a clear and precise manner
  • Understanding the current regulatory environment in most major geographies and how to identify data privacy issues and potential reporting requirements during incidents and investigations
  • Researching and understanding Cybersecurity threats and threat actors
  • Running After Action Reviews to make improvements to existing detection and response capabilities
  • Developing and testing Incident Response plans.
  • Developing and implementing processes and procedures, identifying improvements, and driving efficiencies
  • Compiling and analyzing response data for management reporting and metrics.


What it takes: 

  • 8 years experience and expert knowledge of the processes and capabilities that drive a comprehensive incident response program including threat detection and response functions
  • BS in Computer Science, Cyber Security, Information Assurance, or Information Security
  • Knowledgeable in international laws regarding incident response and data privacy
  • Knowledge with GDPR IR requirements
  • Understanding infrastructure design, network security, network protocols, encryption technologies and can collect, correlate, and analyze network logs, flow and traffic data from most sources including firewall, proxy, web server, IPS/IDS, VPN, and load balancers
  • Deep interest in identifying known and unknown threats in the ever-changing landscape
  • Experience and working knowledge of live forensics tools such as EnCase Enterprise or open source tools
  • Self-motivated and detail-oriented
  • Capable of working under pressure in a fast-paced environment 
  • Must be able to establish priorities and at times work independently
  • Rotational 24x7 on call 
  • Experience with SIEM (Security Information Event Management) tools
  • Experience with Endpoint Detection Tools, Asset Management, Firewall GUIs, Network Traffic Capture, SOAR platforms, Ticket Management, Project Management, E-Mail Security tools, Cloud Environment resources, Web Application Firewalls and Container Security
  • Knowledge in Security and Threat detection technologies
  • Understanding of UTM, ATP, and TVM technologies
  • Must have direct working experience with all major OS such as Windows/Mac/Linux
  • Knowledge of ISO information security standard families, particularly NIST SP800-61r2, ISO 27001 and 27002
  • GIAC, EnCE, CCE, CISSP, CISM, or ISSMP certifications preferred


Work Location

The preferred location for the position is in Canada or the United States and must be able to speak and write in English.



OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accomodationrequests@opentext.com).


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Apply now »