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Renewals Account Representative

Req id:  21627

Richmond Hill, ON, CA



Together Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.






The Opportunity:
Reporting to the Manager, Renewals this position is focused on relationship management, selling the value of OpenText Maintenance and Support Programs, and driving retention as well as growth.  Quoting, positioning upsells, regular follow-up and closing renewals are primary responsibilities. Strong organizational skills and the ability to accurately forecast are required. Concurrently the incumbent will be responsible for identifying and conducting gap analysis and process improvement. 


What you will be doing: 
•    Providing exceptional service by reaching out via phone on a consistent basis and building strong customer relationships.  In addition, providing a consultative and proactive process to producing competitive renewal quotes. 
•    Consulting with internal sales teams to prepare renewal quotes, overcoming objections through process of negotiation and adjusting quotes as required to ensure competitiveness of the solution being presented to the customer
•    Maintaining and updating reporting systems used for research and providing accurate forecasts within a sales support territory.
•    Cultivating strong business relationships with the Account Executives and other stakeholders.
•    Developing ongoing lead generation and pipeline through innovation and customer insight to gain new maintenance renewal contracts, while continuously selling the high value of OpenText’s support programs
•    Becoming a trusted advisor for the Customer for their support needs.  Cultivating an environment of mutual value recognized between OpenText and our customers.
•    Utilizing departmental standard operating procedures to bring renewal contracts in at full value and on time.  
•    Taking ownership of the contracts assigned to you.  A strong sense of urgency is required to manage your portfolio resulting in full value, on time renewals.  
•    Demonstrating high attention to detail to review and process incoming purchase orders and payments. 
•    Consistently looking to enhance the renewal process and procedures while working to achieve an exceptional team environment. 


What will it take:
•    1 – 2 years’ experience working in a sales oriented, lead generation or renewals environment
•    University/College degree within a related discipline or equivalent work experience
•    Exceptional communication both written and verbal, with the ability to listen and understand client needs and focus the content
•    Ability to think outside the box when researching leads for expanding new maintenance contracts and finding new and creative ways to show how OpenText products can help the client achieve their goals 
•    Strong desire in establishing and maintaining strong relationships with client 
•    Ability to work cross functionally with a dynamic team who rely on each other to achieve overall corporate goals 
•    Goal-oriented, positive, a self-starter, with strong attention to detail and analytical skills
•    Track record of autonomy, ownership, and execution 
•    Strong ability to multi-task and prioritize work effectively
•    Able to grasp new concepts quickly and efficiently 
•    Proven experience working in a fluid environment that is ever growing and changing




At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA)Equal Employment Opportunity  and Employee Polygraph Protection Act



Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Join OpenText today.

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