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Solutions Consultant

Req id:  17280

Richmond Hill, ON, CA Waterloo, ON, CA Virtual, CA


As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 


The Opportunity:


The Solutions consultant position is instrumental in implementing, designing, and supporting cloud and enterprise-level solutions with OpenText and Microsoft products for commercial and end-user applications. This position requires strong collaboration with Sales, Partners, and Customers and will be working with multiple platforms, tools and a variety of OpenText cloud solutions and on-premise technologies. This is an excellent opportunity for individuals who strive to solve real-life business and technology problems through implementation of cloud and enterprise solutions and enjoy acquiring hands-on skills and experience with new technologies.


You are great at:


Leading large-scale enterprise system implementations involving one or multiple OpenText products and technologies, including business workflow and capture-related solutions, and to ensure successful, on-time delivery.

Leading design, installation, testing and supporting of OpenText products (e.g., RightFax, EasyLink/Xpedite Fax2Mail/cloud fax, XMedius Fax/cloud fax, Alchemy, OpenText Cloud Capture/Capture Center, B2B EDI) implementations based on customer’s requirements and OpenText projects/resourcing needs.

Working with users to formulate and document business requirements. Identify, investigate, and analyze business processes, procedures and work practices. Identify and evaluate inefficiencies and recommend optimal business practices, and system functionality and behavior.

Developing implementation requirements, functional specs, acceptance criteria, and assist with generating Statements of Work (SOWs) or Letters of Engagement (LOEs).

Providing technical and project leadership in the design and architecture of OpenText solutions.

Taking responsibility for deploying functional solutions, such as to create, adopt and implement system test plans, and to ensure acceptable quality and integrity of the system.

Creating user and training documentation and conduct formal training classes.


What it takes:


Expert knowledge with cloud implementation, systems implementation, and troubleshooting on the Microsoft platforms.

Strong knowledge with networking and telco (VoIP/FoIP/CUCM) infrastructure.

Familiarity with B2B EDI, cloud services and enterprise content management systems desired.

Working knowledge of SQL, Exchange, Office, Office 365, Lotus Notes, SAP, VMWare required/strongly desired.

4-6 years of experience in Professional Services, consulting, systems implementation/systems engineering and support experience within an enterprise software company/IT department.

4-6 years of hands-on implementation experience with Microsoft technologies (AD, Exchange, SharePoint, SQL Server, Windows Servers technologies) and/or enterprise cloud technologies (Azure, Office 365, etc.)

Bachelor’s degree in Computer Science or related field; or equivalent work experience required.



At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA)Equal Employment Opportunity  and Employee Polygraph Protection Act


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »