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Sr. Site Reliability Engineer

Req id:  27507

Richmond Hill, ON, CA Waterloo, ON, CA Virtual, CA

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

 

 

 

The Opportunity:

 

You will join a team of globally located Site Reliability Engineers to design, automate, build, operate, and continuously improve some of the services that back our customer facing SaaS products.  Your focus will be on NoSQL and Big Data technologies such as Elasticsearch, Cassandra, Kafka, Redis, and RabbitMQ, integrated with the underlying IaaS (VMware, AWS, GCP, Azure) and PaaS (Cloud Foundry, K8s, Anthos).  You will be responsible for delivering and operating a highly available design that includes security, scalability, monitoring, upgradeability, and data backup and recovery, across non-production and production environments. You’ll work in a fast-paced organization while quickly learning new skills and creating ways to consistently meet service-level agreements for our global cloud services.

 

The best person for this role is someone that has a collaborative spirit - in our world, it’s not about being a hero and having all the answers, it’s about sometimes saying "I don't know" and working on finding solutions rather than starting with an assumption. The team needs someone who can ask questions, learn from others, and turn chaos into order.  This role would be a great fit for someone with creative and innovative problem-solving skills. You will develop and implement solutions that operate at scale. Our teams are empowered and expected to improve our products to truly deliver a reliable experience to customers.

 

Your Responsibilities Will Include:

  • Designing, automating, building, operating, and continuously improving multiple backing services including Cassandra, Elasticsearch, Kafka, RabbitMQ, Redis, and Solr
  • Building software and systems to manage infrastructure and backing services for customer-facing OpenText applications through automation tools such as Terraform and Ansible
  • Working closely with development and application support teams to design, build, deploy, support, and monitor new and existing deployments, including gathering requirements and documenting the solution
  • Identifing tactical and strategic opportunities to improve service health, performance, reliability, and telemetry
  • Contributing to capacity planning and management processes
  • Supporting the migration of legacy deployments to modernized design patterns
  • Supporting and responding to service requests that satisfy our OLAs
  • Supporting incident resolution process for backing services that we are responsible for
  • Participating in training and information sharing activities
  • Interacting with third party provider(s) who provide additional expertise and a layer of escalation support for our services

 

  • Implementing best practices and operating environments for Kafka, helping with topic creation and management, owning and managing the Kafka Schema Registry, helping new teams with Kafka usage, educating teams on Kafka capabilities, and helping teams to adopt new features
  • Implementing best practices and operating environments for Elasticsearch, helping with index creation and lifecycle management, shard scaling, index rollover and rollup strategies and performance tuning
  • Implementing best practices and operating environments for Cassandra, helping with node sizing, datacenter and rack topology, replication factor, quorum configuration and driving settings
  • Implementing best practices and operating environments for Redis, RabbitMQ, and Solr
  • Acting as backup for other team members when necessary
  • Problem solving and finding solutions to resolve issues
  • Building repeatable application technology design patterns
  • Learning new technology on your own or in conjunction with an online learning platform
  • Creating and updating documentation such as operational procedures, change execution plans, and incident write-ups
  • May require shift work
  • On-call rotation is required, as 7x24x365 support is required

 

Qualifications:

  • Bachelor’s Degree in Computer Engineering or related field
  • 5+ years of Information Technology experience, working on large scale enterprise systems
  • 5+ years of experience working within the Linux operating system
  • Some operational experience for one or more of the backing services that we are supporting (Kafka, Cassandra, Elasticsearch, RabbitMQ, Redis, Solr) preferred
  • Experience supporting and operating distributed java applications
  • Basic knowledge of private and public cloud infrastructure platforms (VMware/AWS/GCP)
  • Basic understanding of Java memory management including garbage collection and available GC methods
  • Hands-on experience with configuration of monitoring and alerting tools such as Prometheus, New Relic, Nagios, Zabbix, and/or Pager Duty is a plus
  • Experience with automation or CI/CD tools, such as Terraform, Ansible, and GitLab is a plus
  • Should be extremely detail oriented and meticulous
  • Strong written and verbal communication skills
  • Ability to thrive in a fast-paced environment working on projects against strict deadlines.
  • Intermediate understanding of ITIL principles, certification is a plus
  • Ability to diagnose and troubleshoot user facing service incidents & outages
  • Intermediate understanding of data streaming and/or NoSQL technology
  • Understanding availability and performance monitoring tools and concepts

 

Additional Value-Added Qualifications:

  • Knowledge of Kafka concepts such as topics, partitions, replication factor, offsets, consumers and producers
  • Knowledge of Elasticsearch concepts such as roles, shards, replicas, indexes, index patterns, index lifecycle management, and aliases
  • Basic understanding of Cassandra, RabbitMQ, Redis, or Solr operations
  • Application clustering / load balancing concepts
  • Understanding network topologies and common network protocols and services (DNS, HTTP(S), SSH, FTP, SMTP, DHCP, TCP, IP etc…)
  • Experience monitoring cloud services with Dynatrace, New Relic, Zabbix, Nagios, BMC or any HPE tools
  • Awareness and insight into industry trends (technology, methods and tooling)

 

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accommodationrequests@opentext.com).

 

Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

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