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Sr. Technical Support Specialist

Req id:  29444

Richmond Hill, ON, CA

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

 

 

 

The Opportunity:
The OpenText (Documentum) technical support team is currently looking for a technically dynamic and resourceful individual who can provide exceptional technical customer support in a challenging and rewarding environment. The incumbent will be joining a team that provides world class technical customer support to a variety of enterprise customers while working across business units to ensure that customer satisfaction is met in every form. Their focus will be supporting the Documentum suite of products within complex customer environments, while suggesting techniques and tools for application development. The successful candidate will be working in a high performing team to reach a common goal, that is customer success. 

 

You are great at:
•Working closely with the customer’s IT staff for any issues on the prescribed product line(s) that require troubleshooting or problem isolation / resolution.
•Resolving customer requests in a patient, positive, and timely manner
•Effectively communicating with customers and creating step-by-step technical documentation detailing issues encountered
•Focused on scoping/clarifying problems, applying critical thinking in simplifying and solving them. 
•Directly accessing other senior technical resources at OpenText’s support facilities for assistance with problem management.
•Communicating with Engineering in a clear, concise, and thorough, manner regarding product deficiencies and improvement

 

What it takes:
4+ years of experience in software technical support or related environment 
Customer centric Attitude
Solid experience in at least 2 skillset pillars from list below:
oOS System Administration (Preferably Linux and Unix.)
oWeb Application Server (Tomcat or JBoss or comparable app server)
oDatabases administration and performance tuning (Oracle, SQL Server or PostgreSQL)
oSecurity (e.g., SSO, SSL), Identity access management (IAM)
oContainerization Docker, Kubernetes
Meticulous attention to details and ability to grasp concepts quickly
Seen as an advisor/expert in a technical/functional capacity
Able to collaborate effectively in a team environment
Excellent verbal and written communications skills
Exceptional ability to express complex technical concepts clearly in both written, and verbal, formats

 

 

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accommodationrequests@opentext.com.

 

Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Apply now »