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Principal Solutions Consultant

Req id:  19223

Virtual, IT



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  




As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in driving Digital Experience

Digital Experience (DX) is the new marketing battleground. In fact, 89% of companies plan to make Digital Experience their number one area of competition by next year. Upgrading customer experience capabilities helps companies to unlock new revenue streams and bolster existing ones, attracts, and retain customers, and reach new segments—all while driving higher conversion and engagement. OpenText’s rich portfolio of Web Content Management, Digital Asset Management, Customer Communication Management, and Workforce Optimization solutions offer exciting and compelling ways to address customer needs in this area.


The opportunity:

OpenText enables the digital world as the global leader in Enterprise Information Management, both on premises and in the cloud. We embrace all things digital and are committed to being the best place to work for our employees in over 140 locations around the world. We obsess over our customers to ensure they are wildly successful in embracing the Digital World.

We have an opportunity in Italy for a Solutions Consultant in our Digital Experience (DX) business unit. This role is a core member of the OpenText DX Sales team, working together to identify and develop revenue opportunities within the OpenText DX Customer and Prospect base.

This will involve analysing complex customer requirements and providing a compelling, unique value proposition to the customer, which leverages one or more solutions from the OpenText DX portfolio (Web Content Management, Digital Asset Management, Customer Communication Management, Workforce Optimization and Customer Journey Mapping).

You will be responsible for helping the customer visualize the value proposition by building out customized demonstrations of OpenText DX products and solutions and delivering technology and business level presentations to technical, business and management-level audiences. This position will have a primary focus on Workforce Optimisation (WFO) solutions including voice analytics and customer experience with an opportunity to expand into the digital portfolio.  



You are great at: 

  • Delivering tailored presentations and demonstrations mainly to both a business and technical audience
  • Leveraging different presentation techniques like whiteboard, PPT, storytelling, etc. 
  • Creating Need: utilizing experience from case studies, ROI studies and other assets.
  • Proactively engaging in continuous self-learning. Both deeper into single technology and across other technologies.
  • Understanding who the OpenText WFO competitors are and some level of understanding of their offerings. 
  • Can produce a basic solutions architecture for single product. 
  • Understanding solutions in the OpenText DX portfolio at a high level and able to articulate and present the bigger picture
  • Developing knowledge of Customer Experience Management and WFO in particular.
  • Taking full responsibility for customer focused activities, seeks input from the various parties involved and makes sure deadlines are met.
  • Adequately managing multiple engagements as to ensure all deadlines are met and customers are serviced in a timely manner.


What it takes: 

  • Previous relevant work experience in a solution / value-based selling environment 
  • Italian language (fluent)
  • English language (proficient)
  • Solid skill level in multiple product areas of Digital Experience technologies
  • Solid working knowledge of Cloud computing strategies, business models and issues


Personal Attributes and Behaviours

  • Personal Strength & Maturity: Openness to change; takes responsibility for difficult decisions and for mistakes; evokes confidence in those working with him/her; personal consistency.
  • Passion & Personal Drive: Unwavering commitment and determination to do what is necessary to ensure business success; genuine and deep concern for customers, our people, and the business; constantly and creatively thinking about the business; proven work ethic; self-starter/self-motivator
  • Bridge Building Skills: Bridge builder; positive and constructive influence on any team person is a part of; able to lead in a cross-functional team; people and team oriented; invests time in getting to know people in own organization and stakeholder orgs (up, down, and across).
  • Open & Honest Communication: Strong personal communication skills; able to talk about challenges and difficulties openly; non-threatening in communication; not defensive in communications; able to participate in and/or initiate "crucial conversations."
  • Principles, Value & Personal Integrity: Demonstrates ethical behaviour, personal integrity and character; trustworthy - keeps confidences and doesn't gossip; leads by example - walks the talk; Invests in personal development and growth. Values and promotes diversity.
  • Problem Solving Approach: Approaches problems in a rational, fact-based manner using analysis and structured problem-solving tools that ensure comprehensive understanding and effective resolution.


At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.





At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Apply now »