Program Manager - Services

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

Program Manager 

As Program Manager at OpenText you serve as the single point of contact for 2-3 key accounts who have multiple projects running and have a high potential for more of these kinds of projects.  This means that time must be divided between Business Development and Project Management, i.e. the delivery of services to these customers.

What you will be doing

• Develope and deliver new business
• Act as focal point for the customer in order to ensure the highest level of service
• Serve as a point of escalation, managing the escalation through resource assignments coordination between the different Open Text and customer departments/teams  
• Manage the scheduling and delivery of all consultancy defined within the project, including onsite visits of the consultants and technical specialists
• Facilitate open communication between the customer and other departments within OpenText

What it takes to excel

• Experience in working within a similar Software organization, preferably in roles across 2 or more of the following areas
  • Customer Support
  • Consulting  Services
  • Technical Services
  • Sales / Account Development
• Basic working knowledge of the Enterprise Information Management (EIM) technologies and ability to hold strategic discussions around their deployment
• Strong interpersonal and people management skills
• Strong attention to detail and demonstrable strength in planning
• Ability to build and manage strong customer relationships, both internal and external
• Self motivated individual used to working in an isolated environment without close direction

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accommodationrequests@opentext.com.