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Program Manager - Services

Req id:  32966

Virtual, IT



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 




Program Manager 


As Program Manager at OpenText you serve as the single point of contact for 2-3 key accounts who have multiple projects running and have a high potential for more of these kinds of projects.  This means that time must be divided between Business Development and Project Management, i.e. the delivery of services to these customers.



What you will be doing

  • Develope and deliver new business
  • Act as focal point for the customer in order to ensure the highest level of service
  • Serve as a point of escalation, managing the escalation through resource assignments coordination between the different Open Text and customer departments/teams  
  • Manage the scheduling and delivery of all consultancy defined within the project, including onsite visits of the consultants and technical specialists
  • Facilitate open communication between the customer and other departments within OpenText


What it takes to excel

  • Experience in working within a similar Software organization, preferably in roles across 2 or more of the following areas
    • Customer Support
    • Consulting  Services
    • Technical Services
    • Sales / Account Development
  • Basic working knowledge of the Enterprise Information Management (EIM) technologies and ability to hold strategic discussions around their deployment
  • Strong interpersonal and people management skills
  • Strong attention to detail and demonstrable strength in planning
  • Ability to build and manage strong customer relationships, both internal and external
  • Self motivated individual used to working in an isolated environment without close direction



OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

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