Records Associate - 2nd Shift

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The Opportunity:
The incumbent will perform responsibilities associated with the functions of document preparation, scanning, and visual comparison following operations and processes for customer applications in a production environment. The incumbent will perform the typical responsibilities associated with the functions of document capture operations in an efficient manner.  Errors have the potential to cause delay, expense and/or disruption.

Due to the confidential nature of our business, cell phones and electronic devices, are not allowed on the production floor during work hours.  This policy is strictly enforced.
This is an office-based position with shift timings for this role is from 2 pm - 10 pm. 

REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Document Preparation will consist of:
    Prepare documents according to customer specifications
    Remove paper clips and staples
    Burst multi-part forms into individual pages
    Tape small documents
    Repair pages as necessary
    Make copies required
    Arrange and straighten papers for proper feeding through scanner
    Maintain document order
    Must maintain established quota set for each project
 

Document Scanning will consist of:
    Will scan pre-prepped boxes of documents according to customer specifications on a high-speed scanner
    Keep correct records of batches scanned
    Scan pages into batches for a pre-determined image count
    Responsible for correct document breaks
    Responsible for image quality and correcting poor images
    Maintain document order
    Responsible for basic scanner maintenance
    Communicate any issues with the scanner or software to supervisor
    Moderate computer skills required to operate scanning programs
    Must maintain established images per hour quota set for each project

Document Quality Assurance & Indexing will consist of:
    Verify image quality and readability after scanning
    Keep correct records of batches verified
    If quality issue is detected, rescan corrected image
    Responsible for removing document break patch papers
    Responsible for image quality
    Maintain document order
    Knowledge-based data entry including a decision-making process to determine, through investigation, that each individual field is populated with correct information retrieved from various sources
    Must maintain established images per hour quota set for each project
    Able to type 40 wpm
    Moderate computer skills required to operate document imaging programs
    Other duties as assigned by incumbent’s supervisor

Education and Typical Years of Experience: (All positions)
High School Diploma or equivalent required. 
Basic reading, writing, and math skills are necessary to follow written orders/instructions and to maintain records.  

Special Requirements: (All positions)
Basic computer skills required
Excellent hand-eye coordination and manual dexterity 
High attention to detail
Ability to work with little supervision and maintain a high level of performance
Working quickly without compromising quality
Prioritization and time management skills
Must be able to lift 35 pounds - continuous requirement through shift
Must be able to work in a structured, fast-paced, production-mailroom environment

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.