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Sr. Service Desk Analyst

Req id:  19471

San Antonio, TX, US


As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity:
The OpenText Professional Services Content Practice is searching for a dynamic and resourceful individual to join our Document Capture Services (DCS) team as a Technical Support Engineer. The DCS team provides services to OpenText Customers through the conversion of paper, microfilm and microfiche into electronic images.
The Sr Production Support Specialist contributes to DCS production activities through the support of software (primary) and hardware (secondary) needs. Activities include analyzing customer requirements and providing input on the design of a solution, supporting and implementing technical configurations, troubleshooting production software, hardware, network and user issues, as well as providing functional guidance to internal users.

The Sr Production Support Specialist works closely with the DCS production team and other IT and PS consultants in the support and delivery of OpenText DCS engagements. 
You’re great at:

•    Working with a production team to keep operations running efficiently
•    OpenText Intelligent Capture or a similar scanning product
•    Advising and assisting users in solving problems related to software (configurations, usage, etc.)
•    Diagnosing and resolving software problems, including providing functional expertise to troubleshoot and resolve escalated or troubled projects
•    Deploying upgrades to existing software, systems and networks 
•    Setting up and maintaining scanner configurations 
•    Generating high-quality project documentation, including, but not limited to requirements document, technical design document, test plans, and knowledge transfer documentation  

What it takes:

•    The candidate should have a minimum of 4 years of experience in a technical support or software role
•    Strong analytical, technical, and problem-solving skills
•    Ability to interact with a mixed audience of technical, business, and management staff
•    Strong interpersonal skills, with the ability to clearly communicate, in English, in oral and written formats
•    Self-starter and a quick learner. Being self-motivated when following learn paths for OpenText products and methodologies
•    Adhere to Open Text’s internal standards and best practices for consistent, high quality project delivery




OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accomodationrequests@opentext.com).


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Join OpenText today.

Nearest Major Market: San Antonio

Apply now »