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Supervisor, Fulfillment

Req id:  30807

San Antonio, TX, US



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 



The Opportunity: 
As a Production Supervisor, you will work closely together with the Project Manager and other IT and PS Consultants in the support and delivery of OpenText Document Capture Services (DCS) engagements. 

Activities of this position include: supervising production staff; generating production reports; ensuring staff meet established production metrics; payroll; provide motivation and support to production staff; troubleshooting scanning hardware and software issues; communicate any problems, issues, or obstacles to senior management; establish workflow policies; creating work schedules; meeting internal standards and best practices for consistence; high quality project delivery. 


What you'll be doing: 
•Supervising a production staff of 40+ employees and subcontractors. 
oIncrease employee motivation by providing support and guidance.
oCommunicate updates or changes 
oOversee new hire training.
•Manage and evaluate staff to ensure establish production metrics are met and exceeded.
•Manage and evaluate hardware resources to ensure productivity and minimal downtime.
•Generate, review, and post production reports on a daily basis.
•Submit weekly payroll.
•Establish workflow policies that increase productivity and efficiency.
•Evaluate work schedules to ensure optimum staffing levels.
•Reviewing customer Statement of Work to ensure all requirements are met.
oCreate high-quality documentation instructions for prep, scan, quality assurance, and indexing.
oEstablish production metrics for all tasks. 
•Communicate and document questions or issues with customer.
•Meet and exceed customer deadlines.
•Enforce all establish company policies and procedures.  
•Provide and monitor staff coaching’s.
•Work directly with the IT department to create and follow workflow processes.
•Track customer projects and review prior to sending to the IT department for export.
•Troubleshoot scanning hardware and software issues.
•Communicate issues to senior management.
•May meet with customers occasionally at the request of upper management.  
•Participates on multiple projects simultaneously.
•Provides functional expertise to troubleshoot and resolve escalated or troubled projects.
•Self-motivated, delivering projects in both a team environment, as well as working independently.
•Working supervisor, production duties. 
•Has excellent communication skills.

You are great at: 
•Minimum of 3 to 5 years of supervisory experience in a production environment.
•Candidate must be proficient in conversing, reading and writing in English. 
•Ability to interact with business resources and respond confidently to business and product usage questions.
•Ability to interact with departmental resources and respond confidently to questions.
•A strong presence, leadership depth and breadth, and presentation skills are a must.
•Ability to communicate clearly in both written and oral format.
•Excellent project delivery practices.
•Ability to work as part of a dynamic team or individually as needed.


Technical Skills Requirements:
•Proficient with current versions of Microsoft products required.
•Proficient with computer and network hardware and connectivity.
•Familiarity with document scanning and associated hardware including high speed scanners.
•Familiarity with OpenText Captiva product or other document capture software.

Location: San Antonio, Texas



While OpenText is an Equal Opportunity Employer, our efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Nearest Major Market: San Antonio

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