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Community Manager

Req id:  17332

Virtual, US San Mateo, CA, US

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

 

 

THE OPPORTUNITY:

 

OpenText is seeking a Community Manager to join our Communities & Customer Engagement team. If you are passionate and knowledgeable about digital customer engagement and are excited to drive organic community growth, this role is for you.

 

Part digital engagement expert, part community moderator, and part marketing maven, you will create experiences and content that will differentiate our communities. You will own the community strategy, content, promotions, and engagement as we build them from the ground up. It won’t all happen overnight, but you will focus on KPIs that build over time. These communities will become the go-to place for ongoing industry education, networking, idea-sharing and problem solving, and will connect members to OpenText digital marketing initiatives relevant to them.

 

You are skilled in flawless execution and will be the in-community expert that brings conversations to life. You have excellent communication and people skills and will use them daily. You will respond to members and participate in discussions, keeping a handle on the pulse of our communities. You thrive in a fast-paced and dynamic environment and can work with all levels of a global organization, both internally and externally. You enjoy working with different teams and cultures, exhibit out-of-the-box thinking, and take great pride in their work.

 

YOU ARE GREAT AT:

 

  • Establish a digital community framework and strategy, including taxonomy and customer journey mapping
  • Establish internal buy in for strategy and support across the organization, working side by side with many cross functional internal teams to support campaigns and defined strategies through customer conversations in our communities
  • Create and manage the community content strategy, delivering diverse content that engages and educates our members.
  • Create and execute multi-channel promotional strategies to increase community membership and engagement
  • Be the go-to community person, moderating content, answering member questions and getting to know the groups and individual participants
  • Use your knowledge of community members to uncover OpenText advocates and thought leaders, allowing our reference program to scale
  • Be the voice of the community, measuring progress, tracking KPIs, and providing regular insights gained via consistent, actionable reporting
  • Establish moderation best practices and guidelines and moderate all user-generated content and user profiles within forums, comments, images, videos and audio

 

WHAT IT TAKES:

 

  • 7-10 years’ experience in digital marketing, content marketing, communications, or customer engagement
  • Extremely customer-centric, organized and detail-oriented with proven record of driving positive business results
  • Ability to successfully build relationships with customer contacts ranging from C-Level to developer level
  • Experience in community platform software, building digital communities from the ground up and achieving results
  • Excellent written, verbal, and presentation skills, including experience creating conversations about content
  • Ability to collaborate and communicate effectively across other marketing and business functions, including stakeholders and leadership
  • Bachelor or Masters Degree in Business, Marketing, Communications or a related field
  • Previous marketing experience in the enterprise software industry
  • Ability to work in a fast-paced environment with the flexibility to adapt to a changing landscape

 

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accomodationrequests@opentext.com).


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »