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HRSS Specialist

Req id:  38634

Sao Paulo, São Paulo, BR



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 



The Opportunity:


Keeping optimization and efficiency top of mind, the HR Shared Services Processing Centre will focus on driving operational excellence through processing moderate to complex employee transactions for our LATAM regions (Mexico and Brazil).


You Are Great At:  


Service Excellence

  • As a member of the HR Shared Services Processing Centre, you will be an expert in managing day-to-day operations transactions, including coordinating with other operations functions and third-party vendors as required
  • Responsible for managing time consuming transactions with niche capabilities, members of the Processing team will support in areas such as onboarding/offboarding, Compensation & Benefits, timekeeping & payroll (where applicable), employment changes, with a focus in one or more of these areas
  • Develop and maintain HR content in self-service portal and existing documentation in accordance with policy and/or systems changes/updates
  • Leverage HR Knowledgebase to ensure consistent and optimized processes, while keeping continuous improvement top of mind 
  • Responsible for delivering a high-quality employee experience, and cultivating a culture of customer service
  • Preparation of monthly reports as defined various in-scope support areas
  • Responsible for the creation and maintenance of Knowledgebase documents related to the Processing Centre


Decision Making, Judgement & Autonomy

  • Work independently under general supervision and collaboratively as part of a team. Holds self and develop influence by supporting others to be accountable in meeting commitments, consistently delivering results within required timelines and expectations
  • Any situations which would be considered outside of standard operating procedure that can directly or indirectly create significant financial, regulatory & compliance and reputational impact to OpenText would be escalated to Regional HRSS leader
  • The role will have responsibilities for helping to manage relationships with external vendors/stakeholders in exercising judgement for creating proposals to identify appropriate solutions to programs/issues and will make recommendations with HRSS Specialist Centre Manager before implementing solutions


Problem Solving

  • Perform Human Resources related transactions and business processes, with varying complexities, to ensure timely and accurate data based upon system workflow and business requirements
  • Proactively take part in supporting the ongoing development, impact analysis and documentation of procedures, processes, and protocols in partnership with HRSS Support Centres, HR CoEs, and HR Partners
  • Participate in the testing, implementation, upgrading and support of new or modified system changes, as directed by Manager
  • Serve as HRSS Support Centre SME and work with HR Support Centre members to troubleshoot unusual data entry issues, and collaborate with key stakeholders on resolution when necessary, and achieve single to minimal touchpoint with employees. In most cases there is a standard operating procedure available to execute a process and can also be used in resolving issues
  • Apply sound judgement and discretion with sensitive information ​


What It Takes:

  • A background or demonstrated interest in HR (understanding of different areas in HR)
  • Effective at managing multiple priorities under tight deadlines, ability to prioritize conflicting demands, and organize time and resources to deliver consistent results
  • SAP/SuccessFactors knowledge would be an asset
  • 2 plus years of relevant HR experience.
  • Ability to multi-task (handling several different deliverables)
  • Strong interpersonal skills with understanding of the importance of confidentiality
  • Strong verbal and written communication skills with a focus on customer experience and excellent attention to details.
  • Proficiency in Word and Excel
  • Language requirements: Portuguese, English and Spanish



OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at

We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose. 

We create economic growth that is inclusive and sustainable. 

The world’s most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology. 

We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems. 

We set high standards and exceptions, to learn, to be better. 

We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet. 

We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets.” - Mark Barrenechea, CEO & CTO

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