Service Desk Analyst

OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT
This position provides hands-on technical support, addressing all problems ensuring delivery of consistent, quality customer service across the organization. This position also participates in white glove service for executives and events
 

WHAT THE ROLE OFFERS
•    Deploying and recovering desktops and laptops and ordering IT equipment and peripherals
•    Preparing equipment for shipping and receiving and cataloging returned equipment
•    Owning and managing problems and issues from start to finish
•    Maintain accurate counts and records of on-hand equipment
•    Managing tasks and resources relating to projects and service support tickets
•    Delivering clear and concise support documentation, identifying areas of inefficiency, and recommending changes
•    Critical Thinking: Identifying risks and problems and recommending solutions to complex situations

WHAT YOU NEED TO SUCCEED
•    English communication skills, both written and verbal, strong independent problem-solving and decision-making abilities
•    Ability to work individually as well as contribute to a global team environment
•    Proficient with both MAC and all Windows operating system software and hardware
•    Advanced troubleshooting for all types of technical service requests and issues involving computers, networks, all smartphones/tablets, AV systems, enterprise applications/systems
•    Standard 40-hour work week with regular business hours of 8:30 am– 5:00 pm EST
•    There may be a requirement to manage email outside of business hours for business needs
•    Occasional travel to other offices and Optional on call potential

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.