Share this Job
Apply now »



Customer Manager

Req id:  2546

Singapore, SG, 048946


As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 


Who we are:

OpenText Enterprise Information Management (EIM) technologies and business solutions allow organizations to take full advantage of enterprise information to gain better business insight, capitalize on opportunities to positively impact the business, improve process velocity, reduce risks related to information governance, and protect sensitive information and intellectual property from internal leaks and external threats. With growing volumes and a host of formats to manage and leverage, organizations need to bring structure to the unstructured. By doing so, they will be unleashing the power of information to drive faster decision making, improved agility, strong security policies, and an increased ability to both exploit the opportunities and control the risks of enterprise information.


Position Description: 

Reporting to the VP, BN Sales – Asia Pacific, ODM will be responsible to generate revenue transactions by maintaining contacts for cross-sell and up-sell solutions and services for customer satisfaction from the Asia and Australia ODM customer base. The role is focused on driving sales opportunities and building strong client relationships which will generate sales through new contracts and renewals.


What you will do:

  • Maintain post sales contract on a regular basis for a cross-sell and up-sell the solutions and services for customer satisfaction
    • (Proactive Customer management – ensures customer satisfaction, probes for new opportunities, ensures contracts are up to date and share information about new services)
    • (Reactive Customer management – ensures cancellations, credit requests and customer issues are handled in a timely manner)
  • Track customer information regarding volumes, status changes and services to forecast account revenues, sell additional services into base account
  • Negotiate client contracts and renewals and reviewing client agreements on a regular basis
  • Escalate issues to appropriate department and maintain ownership until issues are resolved
  • Identify, lead and pass larger scale opportunities to field sales executives
  • Keeps abreast of OT BN offerings and relating the services to the customer’s needs
  • Maintaining ongoing follow through and follow-up to customers “Go-To” person


Job Specific Competencies and Skills:

  • Degree holder with minimum 10 years of Customer Management experience
  • Strong experience with knowledge of B@B and Enterprise Integration Technologies in e-Commerce industry in Financial Services, Retails/Distribution, Manufacturing (High-tech) or Logistic
  • Strong organization sills, result-driven, customer-oriented and details-oriented
  • Able to work both independently as a team player with good interpersonal and communication skills
  • Excellent command of both spoken and written English, proficiency in spoken Putonghua or Cantonese is a plus.



At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA)Equal Employment Opportunity  and Employee Polygraph Protection Act


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »