Director, Professional Services

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

OpenText Enterprise Information Management (EIM) technologies and business solutions allow organizations to take full advantage of enterprise information to gain better business insight, capitalize on opportunities to positively impact the business, improve process velocity, reduce risks related to information governance, and protect sensitive information and intellectual property from internal leaks and external threats. With growing volumes and a host of formats to manage and leverage, organizations need to bring structure to the unstructured. By doing so, they will be unleashing the power of information to drive faster decision making, improved agility, strong security policies, and an increased ability to both exploit the opportunities and control the risks of enterprise information.

OVERVIEW:

As Director of Professional Services, you will lead a teams of resources (consultants, project managers, architects)  who are focused on the successful delivery of customer projects. You should know how to inspire and lead a training and services team to success, as well as understand and communicate the value of services to our customers. You will have already demonstrated that you have the ability and a successful track record of growing a professional services business by aligning and driving the strategy and operations. In addition, you should have experience growing installation, transfer that into cloud, training and professional services as part of a company that is primarily a software company and in conjunction with a growing partner community. Focused on customer success and adoption of OpenText and the EIM vision, you will ensure that we satisfy our customers, have a track record of customer success that promotes the highest levels of customer satisfaction, adoption and return on investment. For this role, you should have considerable experience within enterprise software, preferably in the ECM, BPM, SAP or broader EIM Industry as well as growing a training and services businesses with an eye to the bottom line.

WHAT YOU WILL DO:

• Planning: Ensure the Professional Services plan achieves company goals with continued achievement of the margin targets of the business.
• Alignment: See that the Professional Services offerings are in alignment with customer and company needs.
• Management: Hire, ramp, and manage performance to drive employee development and maximize retention.
• Engagement: Assure that the teams are achieving the revenue plan and align internal and partner resources to drive customer success and margins of the business; guaranteeing exceptional quarterly and annual sales achievement.
• Revenue: Close new and recurring business with accounts of all sizes. Develop relationships with key customers. Provide offerings that support all types of customers in all stages of their lifecycle.
• Leadership: Build, develop and retain a high performing team that lead positive contributions throughout the company.
• Product Leadership: Become an expert in the features, benefits and application of OpenText EIM vision, product roadmaps, install base and technologies and effectively communicate customer requirements to the product teams.
• Other related duties as assigned

WHAT YOU’LL BRING: 

• Leadership. Proven collaborator and with the ability to work with all levels and departments within an organization
• Motivator. Able to hire, engage and motivate great talent.
• Proven. You have successfully built and led multi regional services teams, and have a track record of success in sustaining, maintaining and building revenue streams
• Service Minded: You deliver customer engagements, through your teams, like you expect to receive it; with excellence
• Cross-Cultural Leadership: Must be willing to travel regionally and globally
• Domain. Experience within EIM (ECM, BPM and /or CEM) is highly preferred, although enterprise software experience (SAP) will also be considered. Bachelor's Degree with a technical or business focus preferred.
• Excellent Communication. You know what to say and more importantly, how to say it. You know how to have real business conversations with sales leaders and senior level customers
• Metric Driven: Understand the numbers of your business clearly and knows what to drive to achieve success
• Growth: Have a proven record of driving growth and business development in a Professional Services business

OpenText is an equal opportunity employer that hires and attracts talent regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, age, veteran status, or sexual orientation. At OpenText we acknowledge, value and respect diversity. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad global customer base.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accommodationrequests@opentext.com.