PS Program Manager

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

The Opportunity: 

The Opentext Professional Services team is comprised of more than 3,000 consultants who act as trusted advisors, managing long-lasting relationships with more than 100,000 customers around the world.  They are responsible for the delivery of business solutions from pre-sales to post implementation. Our teams of experts help organizations solve issues, create value, improve business performance, and work more effectively in an increasingly digital world.

The PS Program Manager is responsible for managing project implementation for our Opentext suite of products. The successful candidate will require to manage project deliverables, including the effective utilization of Professional Services consultants, as well as the accurate cost and revenue projection for the projects. Additionally, the candidate will also be responsible for driving services bookings, preparing statement of work for both existing and new customers.

What You Are Great At:

1. Owning Professional Services projects in selected Key Accounts within South East Asia countries, including the maintenance of an opportunity pipeline and the development of an EIM strategy in your key accounts.
2. Having exceptional ability to effectively negotiate and collaborate across teams and organizations will help you to succeed in this role.
3. Supporting critical leadership reviews and presenting the status of the programs internally and externally.
4. Strong communication skills, with demonstrated achievements managing stakeholders within client organization.
5. Responsible for overall Project delivery, reporting, governance and end user project satisfaction, managing and driving the entire project life cycle, including scope management and project plan management, project set up, project reporting, budget management, resource management, risk management and mitigation.
6. Overseeing the development of the project's costs and timelines ensuring they remain within the approved budget & schedule.
7. Forecasting accurately to allow the Opentext Services business to forecast bookings, backlog and revenue
8. Strong communication skills, with the ability to interact with business stakeholders on business requirements, demand prioritization, business case preparation and execution planning
9. Translate business opportunities, problems into solutions that have measurable outcomes
10. Becoming the trusted advisor to the customer on implementation and management of Opentext products and solutions.

Desired Skills & Experience

1. Excellent Business & Technology verbal/written communication skills.
2. Certification in Project Management of any discipline (PMP, PRINCE2, Agile).
3. Comprehensive knowledge of business applications systems (Enterprise Content Management, Big Data Analytics, Analytics, Enterprise Information Management and SAP Solutions), systems design and development processes, including requirements analysis, feasibility studies, software design, programming, pilot testing, installation and evaluation.
4. Ability to analyze and resolve complex issues, both logical and interpersonal.
5. Excellent management/supervisory skills and ability to operate under tight timeline-driven initiatives.
6. Significant experience working in enterprise software product industry is desirable.
7. A high level of commitment, willingness to learn, and the ability to quickly apply new technologies.

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.