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Configuration Management Senior Technical Consultant

Req id:  41201

Sofia, BG


OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.



Your Impact

As a Senior Technical Consultant, you will play a pivotal role in delivering cutting-edge IT solutions to our clients. You will be responsible for analyzing business needs, designing and implementing technology strategies, and providing expert technical guidance. The ideal candidate is a strategic thinker with a proven track record in system integration, software development, and IT infrastructure management.


What the Role Offers

  • Innovative Projects: Develop and implement IT Service Management strategies and systems that align with client business objectives.
  • Technical Leadership: Lead the technical implementation of large-scale CMDB projects, ensuring timely delivery and budget adherence.
  • Cloud Integration: Oversee the deployment of cloud-based solutions (AWS, Azure), reducing infrastructure costs and enhancing system performance.
  • System Analysis: Conduct detailed system analysis and integration, ensuring seamless operation between legacy systems and new technologies.
  • Client Support: Provide technical support and guidance to clients and team members, and collaborate with cross-functional teams to troubleshoot and resolve technical issues.
  • Training and Compliance: Conduct training sessions and workshops for clients, improving user adoption rates and ensuring compliance with industry standards and regulations.
  • Innovation and Leadership: Leverage and expand OpenText AI Cloud capabilities to accelerate our clients’ transformation.

What You Need to Succeed

  • Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s degree preferred).
  • Experience: Minimum of 5 years of experience in IT service management or a related field with proven experience in ITIL frameworks and best practices.
  • Product Experience: A minimum of 2 years in large-scale implementations of Configuration Management Database solutions, including or equivalent to one of the following:
    • OpenText UCMDB
    • BMC Helix CMDB
    • SolarWinds CMDB
    • ServiceNow CMDB
    • ChangeGear
    • Deepser CMDB
    • Device42
    • Freshservice CMDB
    • Atlassian Jira Service Management
  • Technical Skills: Proficiency in programming languages (Java, Python, C++), databases (SQL, Oracle, MongoDB, PostgreSQL), and tools (Docker, Kubernetes, Jenkins).
  • Soft Skills: Excellent analytical and problem-solving skills, strong communication and interpersonal skills, and the ability to build client relationships.
  • Certifications (Preferred): ITIL 4, COBIT 5, TOGAF 9, AWS Certified Solutions Architect.
  • Language Proficiency: Fluent in English (both written and spoken); additional proficiency in German or French is highly valued.
  • Working Conditions: Office environment with the possibility of remote work; must be able to travel to client sites as needed; ability to work flexible hours to accommodate different time zones.


One Last Thing

At OpenText, we value innovation, collaboration, and a commitment to excellence. If you are passionate about leveraging technology to drive operational efficiency and deliver exceptional results, we encourage you to apply. Join our team to work with cutting-edge technologies in a collaborative and innovative environment. Benefit from continuous learning and professional development opportunities, along with flexible work arrangements, including remote work options.

We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose. 

We create economic growth that is inclusive and sustainable. 

The world’s most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology. 

We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems. 

We set high standards and exceptions, to learn, to be better. 

We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet. 

We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets.” - Mark Barrenechea, CEO & CTO

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