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IT Service Management - Senior Technical Consultant

Req id:  41304

Sofia, BG


OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Your Impact

As a Senior Technical Consultant at OpenText, you will be instrumental in delivering state-of-the-art IT solutions to our clients. Your role will involve analyzing business needs, designing and implementing technology strategies, and offering expert technical guidance. By leveraging your expertise, you will help clients optimize their IT service management processes, ensuring seamless integration of new technologies with legacy systems. Your work will contribute to the successful deployment of cloud-based solutions, enhancing system performance and reducing infrastructure costs.

What the Role Offers

  • Cutting-Edge Technologies: Opportunity to work with the latest tools and platforms in IT service management and cloud solutions.
  • Collaborative Environment: A supportive and innovative work culture that values teamwork and continuous improvement.
  • Professional Growth: Continuous learning and professional development opportunities, including AI strategy development and application.
  • Flexible Work Arrangements: Options for remote work and flexible hours to accommodate different time zones and personal needs.
  • Global Impact: Work with a diverse range of industries and clients across the globe, contributing to their digital transformation.

What You Need to Succeed

  • Educational Background: Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s degree preferred).
  • Experience: Minimum of 5 years in IT service management or a related field, with proven experience in ITIL frameworks and best practices.
  • Technical Proficiency:
    • Programming Languages: Java, Python, C++
    • Databases: SQL, Oracle, MongoDB, PostgreSQL
    • Tools: Docker, Kubernetes, Jenkins
    • Platforms: Windows, Linux, macOS
  • Product Experience: At least 2 years in large-scale IT Service Management solutions like OpenText SMAX, ServiceNow, SolarWinds Service Desk, etc.
  • Certifications: Preferred certifications include ITIL 4, COBIT 5, TOGAF 9, and AWS Certified Solutions Architect.
  • Soft Skills: Excellent analytical, problem-solving, communication, and interpersonal skills with strong leadership abilities.
  • Language Proficiency: Fluent in English (written and spoken). Additional proficiency in German or French is highly valued.
  • Working Conditions: Ability to work in an office or remotely, travel to client sites as needed, and accommodate different time zones.


One Last Thing

At OpenText, we value innovation, collaboration, and a commitment to excellence. If you are passionate about leveraging technology to drive operational efficiency and deliver exceptional results, we encourage you to apply. Join our team to work with cutting-edge technologies in a collaborative and innovative environment. Benefit from continuous learning and professional development opportunities, along with flexible work arrangements, including remote work options.

We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose. 

We create economic growth that is inclusive and sustainable. 

The world’s most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology. 

We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems. 

We set high standards and exceptions, to learn, to be better. 

We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet. 

We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets.” - Mark Barrenechea, CEO & CTO

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