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Customer Relationship Manager

Req id:  34828

Southfield, MI, US Alpharetta, GA, US



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 





This position provides overall oversight and strategic direction of key OpenText accounts.  The Customer  Manager will also have responsibility for growing executive relationships, account P&L, and fostering new opportunities.


The Customer Manager is responsible for day to day client management. This individual reviews and approves all revenue and contractual issues associated with the account, including but not limited to contract renewals, upselling in the account, escalation of delivery issues, resolving billing and rev rec issues, collection issues, and providing overall primary escalation point for customer issues that could impact client satisfaction and OpenText revenue.


You’re great at:


•    Solving problems with customers and developing client relationships

•    Microsoft Office, SAP, and project delivery applications.

•    Project scorecard & financial reporting, with great attention to detail

•    Negotiating scope, costs and deliverables for complex B2B solutions.

•    Working effectively with Field Sales Teams to benefit end customer.


What it takes:


•    3-5+ years of relevant experience managing a diverse portfolio of enterprise customer accounts.

•    Demonstrated ability to partner and manage complex relationships across the organization.

•    Ability to navigate complex customer issues across multiple functional areas.

•    Working knowledge of Cloud/Software-as-a-Service products

•    Bachelors Degree in Business Administration, Management Information Systems or similar discipline






OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at 1-800-499-6544.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Apply now »