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Customer Success Manager

Req id:  24743

Southfield, MI, US Virtual, US

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

The Opportunity:
CM is responsible for managing, protecting and growing key Business Network accounts. These strategic customers are based in North America. Based on a strong and positive relationship, the primary objectives for the CM:
•    Protecting and growing revenue
•    Upselling and cross selling OT solutions
•    Developing programs that will drive community programs and community revenue.

 

What you'll be doing:
•    Providing exceptional service by reaching out via phone, email and on-site meetings on a consistent basis to build strong customer relationships.  
•    Following a consultative and proactive process to produce competitive renewal process. 
•    Utilizing a standard operating procedure to bring renewal contracts in at full value and on time.  
•    Consulting with internal stakeholders to prepare renewal quotes, overcoming objections through process of negotiation and adjusting quotes as required to ensure competitiveness of the solution being presented to the customer
•    Trusted advisor for the Customer for their support needs.  Cultivating an environment of mutual value recognized between OpenText and our customers.
•    Taking ownership of the accounts assigned to you.  A strong sense of urgency is required to manage your portfolio resulting in full value, on time renewals.  
•    Understanding of road map for OT solutions, allowing you to bring additional value to your customers and growing revenue for your territory.  
•    Constant identification of at-risk contracts and early engagement with internal stakeholders to mitigate revenue erosion.
•    Ability to build, manage and execute a sales pipeline that will result in consistent quarterly MCV (new business) performance.
•    Be knowledgeable of customer and industry trends relating to B2B, B2C and A2A, that will contribute to you being a trusted advisor for your customers

 

What it takes:
•    10 years of total professional experience, 3 to 5 years working with strategic customers
•    Proven experience in negotiating complex customer issues and strong relationship building
•    Experience with growing revenue at accounts
•    Strong organizational capabilities
•    Ability to work independently and meet deadlines
•    Ability to perform account planning and forecasting
•    Knowledge of B2B, EDI and e-commerce business processes
•    Excellent oral and written communications skills
•    Ability to develop meeting objectives, presentation materials and execute/present to customers, OT internally and at industry meetings/conferences
•    Ability to use all OpenText sales, billing, legal and contract systems
•    Understanding of OpenText solutions

 

Education:
•    Bachelor’s degree or equivalent experience
•    Excellent communication skills, both written and verbal
•    Proficient with Microsoft Office suite

 

 

 

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accomodationrequests@opentext.com).


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.


Nearest Major Market: Detroit

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