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Principal Solutions Consultant

Req id:  38030

Stockholm, SE



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 



Pre-Sales Lead Solutions Consultant –  CCM Nordics


As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in driving Customer Communications Management and Digital Experience. 
Digital Experience (DX) is the new marketing battleground. In fact, 89% of companies plan to make Digital Experience their number one area of competition by next year. Upgrading customer experience capabilities helps companies to unlock new revenue streams and bolster existing ones, attracts, and retain customers, and reach new segments—all while driving higher conversion and engagement. OpenText’s rich portfolio of Customer Communication Management, Web Content Management, Digital Asset Management, and Workforce Optimization solutions offer exciting and compelling ways to address customer needs in this area.



The opportunity:
OpenText enables the digital world as the global leader in Enterprise Information Management, both on premises and in the cloud. We embrace all things digital and are committed to being the best place to work for our employees in over 140 locations around the world. We obsess over our customers to ensure they are wildly successful in embracing the Digital World.
We have an opportunity in Stockholm for a Pre-Sales Solutions Consultant in our Digital Experience (DX) business unit. This position will have a primary focus on Customer Communications Management (CCM) solutions with an opportunity to expand into the wider digital experience portfolio.  Geographically, the focus will be on opportunities within the Nordics region, with opportunities to become involved in pre-sales activities across Europe. This role is a core member of the OpenText DX Pre- Sales team, working together with Account Executives to identify and develop revenue opportunities within the OpenText DX Customer and Prospect base. 
This will involve analysing complex customer requirements and providing a compelling, unique value proposition to the customer, which leverages one or more solutions from the OpenText DX portfolio (Customer Communications Management, Web Content Management, Digital Asset Management, and Workforce Optimization).
You will be responsible for helping the customer visualize the value proposition by building out customized demonstrations of OpenText DX products and solutions and delivering technology and business level presentations to technical, business and management-level audiences. 


You are great at: 
•    Delivering tailored presentations and demonstrations to both a business and technical audience 
•    Leveraging different presentation techniques like whiteboard, PPT, storytelling, etc. 
•    Creating Need: utilizing experience from case studies, ROI studies and other assets.
•    Proactively engaging in continuous self-learning. Both deeper into single technology and across other technologies.
•    Understanding who the OpenText CCM competitors are and some level of understanding of their offerings. 
•    Can produce a basic solutions architecture for single product. 
•    Understanding solutions in the OpenText DX portfolio at a high level and able to articulate and present the bigger picture
•    Solid expertise in CCM, and developing knowledge of Customer Experience Management.
•    Taking full responsibility for customer focused activities, seeking input from the various parties involved and making sure deadlines are met.
•    Adequately managing multiple engagements as to ensure all deadlines are met and customers are serviced in a timely manner.



What it takes: 
•    Previous relevant work experience in a solution / value-based selling environment 
•    Swedish language (fluent)
•    English language (proficient) 
•    Solid experience in multiple Customer Communications Management technologies (for example Exstream, Streamserve, Quadient, SmartComms, Scriptura,etc.)
•    Solid working knowledge of Cloud computing strategies, business models and issues

Personal Attributes and Behaviours
•    Personal Strength & Maturity: Openness to change; takes responsibility for difficult decisions and for mistakes; evokes confidence in those working with him/her; personal consistency.
•    Passion & Personal Drive: Unwavering commitment and determination to do what is necessary to ensure business success; genuine and deep concern for customers, our people, and the business; constantly and creatively thinking about the business; proven work ethic; self-starter/self-motivator
•    Bridge Building Skills: Bridge builder; positive and constructive influence on any team person is a part of; able to lead in a cross-functional team; people and team oriented; invests time in getting to know people in own organization and stakeholder orgs (up, down, and across).
•    Open & Honest Communication: Strong personal communication skills; able to talk about challenges and difficulties openly; non-threatening in communication; not defensive in communications; able to participate in and/or initiate "crucial conversations."
•    Principles, Value & Personal Integrity: Demonstrates ethical behaviour, personal integrity and character; trustworthy - keeps confidences and doesn't gossip; leads by example - walks the talk; Invests in personal development and growth. Values and promotes diversity.
•    Problem Solving Approach: Approaches problems in a rational, fact-based manner using analysis and structured problem-solving tools that ensure comprehensive understanding and effective resolution.

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.



OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at

We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose. 

We create economic growth that is inclusive and sustainable. 

The world’s most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology. 

We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems. 

We set high standards and exceptions, to learn, to be better. 

We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet. 

We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets.” - Mark Barrenechea, CEO & CTO

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