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Channel Sales Engineer

Req id:  26951

Tampa, FL, US Carbondale, IL, US Columbus, OH, US Broomfield, CO, US Boston, MA, US Denver, CO, US Tinton Falls, NJ, US Southfield, MI, US Alpharetta, GA, US Lewiston, ME, US Tucson, AZ, US Austin, TX, US Brook Park, OH, US Salt Lake City, UT, US San Antonio, TX, US Dallas, TX, US Lexington, KY, US Virtual, US San Diego, CA, US Indianapolis, IN, US

Zix | AppRiver is now an OpenText company!  As a trusted leader in productivity, email security and compliance solutions for businesses of all sizes, we continue to help guide our customers through challenging cyber risks to ultimately find even greater opportunities. While we're passionate about helping our customers succeed in the business world, we're also looking to expand our growing workforce in order to better help our customers scale.

The trusted leader in productivity, email security and compliance solutions for businesses of all sizes, Zix | AppRiver continues to grow by helping guide our customers through challenging cyber risks to ultimately find even greater opportunities. While we're passionate about helping our customers succeed in the business world, we're also looking to expand our growing workforce in order to better help our customers scale.


Zix | AppRiver is looking for a CSE/Onboarding Specialist to join our team. This role is primarily a technical and planning resource for the MSP recruit team and acts as a liaison to help new MSPs apply Zix | AppRiver cloud services to meet technical and business requirements. The CSE/Onboarding Specialist is responsible for the onboarding activities that support the Recruit team’s goals. The Engineer should have proven experience with soliciting business and technical requirements, project management, developing a technical sales strategy, configuring, and effectively demonstrating Zix | AppRiver solutions that address these requirements while highlighting value. Activities include presentations to business and technical audiences using a variety of methods including Microsoft PowerPoint, live demonstrations, and impromptu discussions. This person must enjoy working with a variety of job functions, have excellent communications and relationship building skills, and in-depth knowledge of various technologies aligned with Zix | AppRiver Solutions.


The CSE/Onboarding Specialist assists in uncovering sales opportunities with the MSP Recruit Manager while safeguarding a phenomenal onboarding experience. As a key member of the MSP Recruit Team, the CSE/Onboarding Specialist is also responsible for adhering to Zix | AppRiver’s core values and providing measurable partner value.


What you will be doing:

  • Conduct product demos, technical guidance, and onboarding recommendations.
  • Provide technical and non-technical support to help MSPs expand their business.
  • Work with the Recruit Managers to build onboarding and ramp plans for partners
  • Build relationships with technical and sales resources within the target MSP accounts
  • Act as the liaison between target MSPs and technical resources within Zix | AppRiver
  • Assist as needed in trials and pilots to assure successful outcomes.
  • Align with the Recruit team to help achieve corporate goals.
  • Understand and deliver current and future product information, product strategy and competitive product information.
  • Develop and demonstrate core competencies within the Zix | AppRiver’s full suite of services.
  • Help support Microsoft CSP corporate goals.
  • Provide customer feedback to the product management team.
  • Thoroughly understand competitive products and Zix | AppRiver’s strengths.
  • Identify and help the Recruit team uncover upsell opportunities within MSP accounts.
  • Provide a feedback loop from the MSP to Product Marketing on market requirements.
  • Assist in creating, managing, and delivering product training.
  • Work with Implementation, Channel Sales Engineers, Recruit, Product Marketing, and Engineering teams to identify and resolve potential gaps in the products/services.
  • Develop logical implementation plans and placements of Zix Services in client networks.
  • Provide Phenomenal Support to all opportunities.
  • Participate in all appropriate product training to acquire and maintain a detailed level of knowledge.
  • Occasionally, but when required, travel to Partner on-site visits to facilitate large scale migrations, technical training and educations, and as a backup/if needed assist in trade shows and conferences.


Preferred experience and relevant skills:

  • BS/BA in relevant (CS, EE, MIS) preferred but not required.
  • Excellent verbal, written and interpersonal communications skills.
  • Excellent presentation skills.
  • Minimum of two years of technical sales or support preferred.
  • Knowledge of cloud and security a plus.
  • Knowledge of Microsoft email and security services a plus.
  • Strong knowledge of email architectures vendor products related to security.
  • Proven analytical and problem-solving skills.
  • Ability to work with a team environment, comprised of Sales, Product Management, Channels, Deployments, Technical Support and Leadership.



For Colorado residents, this job is expected to pay in the range of $67,000 to $160,000 in addition to a comprehensive and competitive group benefit and healthcare plan.  Individual compensation will be determined based on skills and experience comparable to the job requirements.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Nearest Major Market: Tampa

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