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Production Support Specialist - Chinese Speaker

Req id:  29674

Tampere, Pirkanmaa, FI

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

 

 

Strengthen our Cloud Services-Team at our office in Tampere with your commitment as a


Chinese speaking Production Support Specialist (m/f/d)

 

We are looking for a Chinese speaking Production Support Specialist to provide 1st level technical support to Liaison customers worldwide. The role focuses on analyzing, resolving and reporting customers technical issues. Occasionally there can be minor programming tasks. Customer cases are usually created by monitoring systems or from customer’s requests coming via email.
You do not need to be a ready professional since we will provide training for the job. This is an opportunity best suitable for a recent graduate starting a career in Information Technology field or someone technically oriented yet enthusiastic about customer service.

 

This is what awaits you with us: 

  • Joining a seasoned and experienced Customer service team
  • Being at the frontline of resolving and processing customer tickets
  • Learning new technologies and developing your skills
  • Escalating and following up on tickets that need to be resolved by other teams
  • Communicating in Chinese as well as Finnish and English

 

This is what we expect from you: 

  • A technical degree ideally in computer science, mathematics, physics or equivalent professional qualification
  • First relevant working experience would be beneficial 
  • Technical orientation with strong problem-solving skills
  • Positive attitude for learning new technologies and developing your skills
  • Ability to work well under pressure
  • Chinese language skills are essential, very good English language skills both written and spoken, Finish language skills would be beneficial 

 


 

 

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Apply now »