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Sr. Production Support Specialist

Req id:  21256

Tampere, Pirkanmaa, FI



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  



The opportunity:

We are looking for a Technical Support Specialist to manage production Change Requests and provide technical support in a customer-facing role for our customers globally. The role is about production change effort estimating, change implementations, transaction error and impact analyzing, and proactive customer communication. The position is based in Tampere.

You are great at:

- Analyzing customer requirements, data integrations and interfaces.

- Implementing changes for existing data integrations.

- Working in customer interface.
- Learning new technologies and developing your skills.
- Managing multiple priorities and having self-starter attitude.
- Communicating with customers both in Finnish and English.


What it takes:

- Ability to analyze and understand customer requirements and propose solutions.

- Experience in working with integrations, implementation projects or equivalent in the IT field.

- Technical degree is an advantage.
- Strong ability to coordinate and prioritize work effectively.
- Confidence to communicate with customers, both in Finnish and in English.
- Experience with different programming languages is considered as an advantage.
- Knowledge of common EDI/XML standards and connectivity protocols, such as AS2, FTP(S), SFTP, is considered as an advantage.

We value team spirit and we expect that you are social with a positive attitude and you enjoy working with the team as well as individually. We foster a working atmosphere that is professional and relaxed.



At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Join OpenText today.

Apply now »