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Cloud Services Program Manager

Req id:  4861

Tinton Falls, NJ, US Tucson, AZ, US Alpharetta, GA, US



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 


Job Title:


Program Manager


Primary Purpose:


Program Manager for OpenText Professional Services is an instrumental role leading to the successful delivery of large-scale, mission critical enterprise-level systems implementation and solutions.  Responsible for the coordination of efforts required to manage, deliver, and secure acceptance of client projects.  Provide project management support related to requirement capture, design, implementation, custom solution development, consultation, deployment, support services and administrative activities. Responsible for management of resources and tasks from scoping, planning, and execution, to deployment, acceptance, and transition.  Ensure all client requirements are met and projects will be delivered successfully on time and on budget.


Summary of Key Responsibilities:


  • End-to-end planning, execution, and delivery of client projects for OpenText Professional Services.  Manage stakeholder’s communication, expectations, responsibilities, project schedules and timelines.
  • Establish clarity, manage, negotiate, and document project scope and requirements.  Identify, quantify, manage, and respond to project changes and risk factors.
  • Ensure effective collaboration across groups and all resources involved when delivering services and solutions to clients, ultimately in ensuring client expectations can be met.
  • Participate and lead scoping calls, kickoffs, status meetings, and general meetings with sales, partners, and customers (pre- and post-sales).
  • Manage and resolve project and personnel conflicts and support escalations; negotiate with customers and partners to reach optimal and mutually agreeable outcome as necessary.
  • Be astute and sensitive to environmental factors and stakeholder influences that may impact decision making and overall project success.
  • Contributing to and writing detailed, quality technical documentation, solution proposals, SOW, business requirements, functional specs, use cases, test plans, and technical marketing collaterals.
  • Participation in the services pre-sales process and contributing to sales/bid documentation.
  • Actively seek new opportunities by working with the customer, and the change control provisions provided by the contract, to extend the scope of profitable business.
  • Perform required administrative tasks and operational activates when managing project setup, cost and time tracking and management, fulfillment, invoicing, and generating statement of work contracts. 
  • Support cross-regional teams and global delivery model.


Technical and Functional Skills Required:              


  • Five to seven years of experience in managing IT or enterprise system (cloud and on-premise) implementation projects, or IT/Professional Service technical account management.
  • Hands-on system implementation or administration experience strongly desired.
  • Prior experience as Technical/Functional/Business Analyst desired.
  • Accreditation in PRINCE2 /APM/PMI/Six Sigma or another Project management certification desired.
  • Understanding of current cloud and software technology (e.g. Web Services, SaaS/PaaS, Windows, cloud networking, hosting, .Net/J2EE, web services, SQL, systems integration, web security, compliance) strongly desired.
  • Experience in document management, enterprise faxing, telephony (FoIP), network engineering, BPM, or working within financial, governmental, and healthcare verticals desired.
  • Expert knowledge with Microsoft Projects, Visio, Office tools or other project management tools.
  • Experience in performing WBS tasks, writing accurate technical scope/requirements documents, creating complex project plans for enterprise-level projects, and acceptance documents.
  • Familiarity with software development methodology and best practices (SDLC, RUP, Agile) strongly desired.
  • Proven success managing client escalations and issue resolution with technical support organizations.
  • Four-year college degree in Information Technology, MIS, or Business desired.
  • Experience providing business analytics and requirement/technical analysis activities.


Behavioral Skills and Competencies Required:


  • Experience working within software Professional Services, IT project/program management, or enterprise-level/cloud consultancy organizations strongly desired.
  • Experience working with sales, customers and partners within software services or information technology disciplines. Delivering presentations to customers, partners, and internal stakeholders.
  • Strong people skills and must have excellent customer services orientation. Ability to build and manage strong customer relationships, both internal and external, including third parties.
  • Proven success in managing cross-functional teams and delivery of complex engagements.
  • Excellent formal written communication skills both on a technical and business level. Ability to communicate at both the technical and managerial level.
  • Ability to manage multiple projects and competing priorities at any given time. Outstanding organizational and time management skills required.
  • Self-starter with entrepreneurial spirit, strong business acumen, detailed oriented, and requires minimal supervision.
  • Flexibility with work hours to be able to manage projects in US and/or EMEA time zones, as necessary.
  • Travel: some travel may be required for this position.


The above statements are intended to describe the general nature and level of work being performed by associates assigned to this job classification.  The statements are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.  All associates may be required to perform duties outside of their normal responsibilities, as needed.



At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. We hire the best talent regardless of race, creed, color, national origin, ancestry, disability, marital status, sex, age, veteran status or sexual orientation. If you require accommodation at any time during the recruitment process please email accommodationrequests@opentext.com. Applicants have rights under Federal Employment Laws including but not limited to: Family and Medical Leave Act (FLMA)Equal Employment Opportunity  and Employee Polygraph Protection Act


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

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