Cloud Support Specialist

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

Key Responsibilities:

• Provide customers with technical support and incident resolution via proactive communication & customer facing approach for the company’s EDI applications
• Assist the company’s ongoing customer service initiatives and interact with internal groups to facilitate service support & problem resolution
• Maintain a good relationship with customers
• Address customer issues on a timely and quality manner
• Continuously improve SLA to customers
• On-Call / shift work as weekend / nighttime required

Qualifications:

• Native Japanese speaker with strong English oral and written communication skills
• Degree holder in related discipline with minimum 3 years solid working experience in Service Helpdesk support, preferably with multinational company.
• Familiar with Cloud based services and Supply Chain applications highly preferable
• Presentable with well-developed customer facing skills
• Familiar with MS Windows, Unix operating systems and MS office
• Basic knowledge of application development language, Networking and Database
• A quick learner, self-motivated and eager to ongoing development

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.