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Customer Implementation Specialist

Req id:  8086

Tokyo, Tokyo, JP

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

 

Title : Customer Implementation Specialist
Location : Japan
Reports To : Manager, System Implementation, Professional Services

 

Job responsibilities:
The Customer Implementation Specialist will be responsible for serve individual client and its trading partner implementations. Implementation project milestones typically include the definition of project deliverables, product/service configuration, testing, production deployment, client sign-off and account transition. 

 

Major responsibilities:
• Lead the implementation process by proactive communication between client and its trading Partner.
• Ensure that implementation material/informaiton gathered from client and its trading partner.

 

Job Requirements:
• Minimum 3 years delivering implementation or related services
• Strong written and verbal communication / presentation skills
• Strong team player, ability to manage multiple tasks and customer service skills
• Knowledge of network infrastructure and related technologies including TCP/IP, Routers, Proxy Servers and Firewalls
• Knowledge of messaging protocols (AS2, FTP, PGP, etc.)
• Native Japanese and fluency in English
• Must be flexible, adaptable and have the ability to handle multiple priorities in a fast-paced environment
• Able to work independently and perform day to day tasks in a self-sufficient manner

 

Desired Skills:
• Knowledge of EDI mapping software
• Knowledge of Zengin protocol

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »