HRSS Specialist

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

Primary Objective
Keeping optimization and efficiency top of mind, the HR Shared Services Processing Centre will focus on driving operational excellence through processing moderate to complex employee transactions.

KEY RESPONSIBILITIES
Service Excellence

• As a member of the HR Shared Services Processing Centre, you will be an expert in managing day-to-day operations transactions, including coordinating with other operations functions and third-party vendors as required
• Responsible for managing time consuming transactions with niche capabilities, members of the Processing team will support in areas such as onboarding/offboarding, Compensation & Benefits, timekeeping & payroll (where applicable), employment changes, with a focus in one or more of these areas
  • Payroll function (APJ/India Only): End-to-End Payroll Delivery for Regular cycle, off-cycle and full and final settlements; Inputs review and processing, Payroll reconciliation and reporting, Managing regulatory and tax-related activities
  • Benefits function: Administration of employee health and life plan and other government mandatory and company-provided benefits. Activities such as: reporting new hires and resigned to the agencies; Assist with loans, sickness, maternity benefits applications. Fulfill employees' document request such as certificate of contributions remittance, certificate of employment, etc. as applicable for the region.
  • Core HR function: Manage Employee Onboarding (offer letters and onboarding activities), Organization and Position management (org structure maintenance, restructuring and employee transfers, Job/Position creation and updates), Pay scales updates, leave management (Vacation, Long-term leave, Short-term disability, Return-to-work), Offboarding (Resignations, Redundancy, Terminations, etc.) and maintaining all filing of personnel information and employee records.
• Develop and maintain HR content in self-service portal and existing documentation in accordance with policy and/or systems changes/updates
• You will work closely with the Response Centre offering triage support to process requests
• Leverage HR Knowledgebase to ensure consistent and optimized processes, while keeping continuous improvement top of mind  
• Responsible for delivering a high-quality employee experience, and cultivating a culture of customer service
• Preparation of monthly reports as defined various in-scope support areas

Decision Making, Judgement & Autonomy

• Work independently under general supervision and collaboratively as part of a team. Holds self and develop influence by supporting others to be accountable in meeting commitments, consistently delivering results within required timelines and expectations
• Any situations which would be considered outside of standard operating procedure that can directly or indirectly create significant financial, regulatory & compliance and reputational impact to OpenText would be escalated to HRSS Specialist Centre Manager and / or Regional HRSS leader as appropriate
   
• The role will have responsibilities for helping to manage relationships with external vendors/stakeholders in exercising judgement for creating proposals to identify appropriate solutions to programs/issues and will make recommendations with HRSS Specialist Centre Manager before implementing solutions
  
  Problem Solving

• The HRSS Processing Centre will identify solutions for managing the following activities:

• Perform Human Resources related transactions and business processes, with varying complexities, to ensure timely and accurate data based upon system workflow and business requirements
• Proactively take part in supporting the ongoing development, impact analysis and documentation of procedures, processes, and protocols in partnership with HRSS Support Centres, HR CoEs, and HR Partners
• Participate in the testing, implementation, upgrading and support of new or modified system changes, as directed by Manager
• Serve as HRSS Support Centre SME and work with HR Support Centre members to troubleshoot unusual data entry issues, and collaborate with key stakeholders on resolution when necessary, and achieve single to minimal touchpoint with employees. In most cases there is a standard operating procedure available to execute a process and can also be used in resolving issues
  
  Business Engagement
• Acts as primary liaison to staff across layers, for general to complex types of inquiries and requires first-level escalation resolution
• Collaborates effectively with other team members within HRSS to execute tasks and fulfill key deliverables within the service delivery support function. Create and foster relationships with division resources to expand or modify services to support departmental growth and efficiency, legal entity mergers
• As a member of the Processing Centre, you will build relationships with other COE’s by ensuring timely and accurate information sharing as required
• Partner with COE’s on process improvements and leverage their knowledge for deviations from standard processes that require consultation
• Communicate relevant downstream information to HR COEs and 3rd party vendors, where applicable
• Provide HRSS support and effectively collaborate with colleagues across HR organization, Variable Compensation, payroll and/or benefits vendor, government agencies and Finance throughout the process across different regions
  
  Operational Excellence
• Continually manage end-to-end processes, assesses upcoming/existing programs and processes, participate in the reviews of internal and external audit controls (SOX, COSO, etc.) and recommend changes to enhance integrity of outputs to the HRSS programs and processes
• Provision of subject matter end-to-end HR process expertise for assigned HR critical tasks and processes with a strong focus on delivering a quality service in a timely manner
• Apply sound judgement and discretion with sensitive information ​
• Work towards achieving the goals and objectives as outlined in the Processing Centre strategy
• Responsible for the creation and maintenance of Knowledgebase documents related to the Processing Centre
• Administer quality checks and audits to verify data accuracy

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at accommodations@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.