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Sr. Cloud Support Specialist

Req id:  3593

Tokyo, Tokyo, JP

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

Company Information:

OpenText |GXS is a leading B2B integration services provider and operates the world’s largest integration cloud, GXS Trading Grid®.  Our software and services help more than 500,000 businesses, including 22 of the top 25 supply chains, extend their partner networks, automate receiving processes, manage electronic payments, and improve supply chain visibility.  GXS Managed Services, our unique approach to improving B2B integration operations, combines GXS Trading Grid® with our process orchestration services and global team to manage a company’s multi-enterprise processes.  Based in Gaithersburg, Maryland, GXS has direct operations in 20 countries, employing more than 3,100 professionals. 

 

 

Key Responsibilities:

  • Provide customers with technical support and incident resolution via proactive communication & customer facing approach for the company’s EDI applications
  • Assist the company’s ongoing customer service initiatives and interact with internal groups to facilitate service support & problem resolution
  • Maintain a good relationship with customers
  • Address customer issues on a timely and quality manner
  • Continuously improve SLA to customers
  • On-Call / shift work as weekend / nighttime required

 

Qualifications:

  • Native Japanese speaker with strong English oral and written communication skills
  • Degree holder in related discipline with minimum 5 years solid working experience in Service Helpdesk support, preferably with multinational company.
  • Familiar with Cloud based services and Supply Chain applications highly preferable
  • Presentable with well-developed customer facing skills
  • Familiar with MS Windows, Unix operating systems and MS office
  • Basic knowledge of application development language, Networking and Database
  • A quick learner, self-motivated and eager to ongoing development

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »