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Sr. Cloud Support Specialist

Req id:  37736

Tokyo, Tokyo, JP



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 



Key Responsibilities:

  • Provide customers with technical support and incident resolution via proactive communication & customer facing approach for the company’s EDI applications
  • Assist the company’s ongoing customer service initiatives and interact with internal groups to facilitate service support & problem resolution
  • Maintain a good relationship with customers
  • Address customer issues on a timely and quality manner
  • Continuously improve SLA to customers
  • On-Call required



  • Native Japanese speaker with strong English oral and written communication skills
  • Degree holder in related discipline with minimum 5 years solid working experience in Service Helpdesk support, preferably with multinational company.
  • Familiar with Cloud based services and Supply Chain applications highly preferable
  • Presentable with well-developed customer facing skills
  • Familiar with MS Windows, Unix operating systems and MS office
  • Basic knowledge of application development language, Networking and Database
  • A quick learner, self-motivated and eager to ongoing development


OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose. 

We create economic growth that is inclusive and sustainable. 

The world’s most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology. 

We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems. 

We set high standards and exceptions, to learn, to be better. 

We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet. 

We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets.” - Mark Barrenechea, CEO & CTO

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