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Manager, Solution Implementation

Req id:  24603

Tokyo, Tokyo, JP

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

 

 

Position Summary:

The Manager will be responsible for leading the EDI (Electronic Data Interchage) implementation projects in Japan Professional Services. This includes working closely with Sales to manage new customer implementations.

 

Job responsibilities:

  • Solutions Management: Customer engagements/project management for all EDI-related projects. Also, Project management for some projects sometimes.
  • Technical Management: technical implementations and program management of trading partners/van migrations to EDI services.
  • Resource Management: Resource management of solution implementation team.
  • Drive successful delivery by ensuring that:
    • Each contract signed meets or exceeds revenue, profitability and client satisfaction expectations;
    • Each delivery team has the right mix of resources, expertise and competencies; and
    • Implementation is rigorously measured and of the highest quality and delivering customer value and satisfaction. 

 

Desired Skills:

Experience/Technical Skills

  • Leadership/managerial experience in professional services/consulting (at least 3 years)
  • Experience implementing solutions B2B ERP for customers
  • Remote management, multi-cultural skills – able to manage remote resources and to work well with people and management across the world (USA, Europe and other countries in Asia Pacific )
  • Strong team player; ability to partner with sales and other cross-functional organizations
  • off-shoring experience and Managed Services/On-Demand/Saas are strong plus

Managerial/Leadership Skills

  • Current experience managing a team, enabling effective strategies that attract, mentor, train and retain staff.
  • Pro-actively trouble-shooting issues and managing customer expectations.
  • A pro-active, change-agent reputation.

 

Education:

  • A Bachelor’s Degree.
  • A graduate degree is preferred. 

 

 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Apply now »