Manager, Solution Implementation

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  

Position Summary:

The Manager will be responsible for leading the EDI (Electronic Data Interchage) implementation projects in Japan Professional Services. This includes working closely with Sales to manage new customer implementations.

Job responsibilities:

• Solutions Management: Customer engagements/project management for all EDI-related projects. Also, Project management for some projects sometimes.
• Technical Management: technical implementations and program management of trading partners/van migrations to EDI services.
• Resource Management: Resource management of solution implementation team.

• Drive successful delivery by ensuring that:
  • Each contract signed meets or exceeds revenue, profitability and client satisfaction expectations;
  • Each delivery team has the right mix of resources, expertise and competencies; and
  • Implementation is rigorously measured and of the highest quality and delivering customer value and satisfaction. 

Desired Skills:

Experience/Technical Skills

• Leadership/managerial experience in professional services/consulting (at least 3 years)
• Experience implementing solutions B2B ERP for customers
• Remote management, multi-cultural skills – able to manage remote resources and to work well with people and management across the world (USA, Europe and other countries in Asia Pacific )
• Strong team player; ability to partner with sales and other cross-functional organizations
• off-shoring experience and Managed Services/On-Demand/Saas are strong plus

Managerial/Leadership Skills

• Current experience managing a team, enabling effective strategies that attract, mentor, train and retain staff.
• Pro-actively trouble-shooting issues and managing customer expectations.
• A pro-active, change-agent reputation.

Education:

• A Bachelor’s Degree.
• A graduate degree is preferred. 

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.