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Senior Technical Consultant

Req id:  39614

Utrecht, NL


OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.


Your impact


The ITSM Solution Architect will play a key role in designing, implementing, and optimizing IT Service Management solutions for a huge government organization.

This position involves collaborating with various stakeholders within the organization, migrating parts of the company into centralized toolset, defining ITSM strategy

and ensuring the successful integration of ITSM tools and processes.


What the role offers


  • Implementation of ITSM tools, configuring and customizing solutions to meet specific organizational needs.
  • Work with a customer who provides vital services for the public
  • Provide guidance on ITIL best practices and ensure alignment with ITSM processes.
  • Collaborate with IT teams to integrate ITSM processes into the overall IT architecture.
  • Stay updated on industry trends and emerging technologies including, but not limited to ITSM and incorporate them into the organization's strategy.
  • Delivery in accordance with Agile SAFE methodology, enable the ongoing transition from waterfall to Agile practices
  • Support the Project Manager with project estimation and planning for ongoing delivery or new scope
  • Lead the customer on expansion of the existing solution to achieve higher value outcomes.


What you need to succeed


  • Degree in Computer Science, Information Technology, or a related field.
  • Dutch & English language fluency is required
  • Proven experience working as an ITSM Solution Consultant or in a similar role.
  • Excellent knowledge of ITSM tools and processes
  • Basic coding skills (preferably JavaScript)
  • Experience working within the government sector is a plus
  • ITIL certification is a plus
  • Willingness to undergo a mandatory security and background check


One last thing


Make things work well with smart methods, clear communication, and always trying to do things better. It's not just about regular work; you get to create new ideas and build good partnerships. Join a collaborative place where they appreciate good leadership, and your work makes a difference right away. Here, our purpose is to make projects great, and our mission is to help you grow in your career. It's more than a usual job; it's a way to leave your mark on big projects and be part of a team with a mission.



OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose. 

We create economic growth that is inclusive and sustainable. 

The world’s most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology. 

We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems. 

We set high standards and exceptions, to learn, to be better. 

We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet. 

We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets.” - Mark Barrenechea, CEO & CTO

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