(Senior) Service Manager

OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT 

Your focus is on delivering white glove application run service that meets SLA and ensures excellent customer experience considering budgetary frame.

Your daily activities include management of customer relationships from a services delivery perspective at multiple, assigned customers. Leveraging your experience, you help developing new services as well as the respective go to market assets. 

WHAT THE ROLE OFFERS 

• As a Senior Service Manager you will be responsible for large Managed Services Programs regarding the management of OpenText applications at our enterprise customers 

• This includes responsibility for service quality, budget, and margin

• Analyzing customer requests & escalations and developing solutions in collaboration with various teams at OpenText (such as Customer Support, Professional Services, Client Management and Sales)

• Coordinating service delivery activities across our internal delivery teams as well as subcontractors
• Motivating, developing and mentoring other service delivery staff

WHAT YOU NEED TO SUCCEED 

• A successfully completed Bachelor’s degree in a technical or business discipline, or equivalent

• Several years of professional experience in a similar role within an enterprise environment 

• Strong customer focus and the ability to operate at a senior management level, stakeholder management
• Proven service management skills including leading and managing delivery teams within an offshore environment

• Experience in managing budgets and meeting margin targets

• Relevant certification (e.g. ITIL) 

• Very communication and presentation skills in German and English

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.