AMC Support Agent - Singapore (Office-Based)

Micro Focus (now OpenText) is one of the world’s largest enterprise software providers. We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and transform—at the same time.

This job is not virtual and is office-based in Singapore.

The Opportunity

Customer build business-critical applications (or migrate from their applications from mainframe) that runs on Enterprise Server and requires 24x7 support for Severity 1 issues. Consequently, customers expect prompt and effective support for their mission-critical applications.

You Are Great At

• Organize and attend customer meetings to troubleshoot production issues
• Lead customer escalation meetings
• Reproduce customer issues and raise defects to R&D
• Contribute to Knowledge repository through creating articles on our products
• Provide weekend on-call support if required on a need to basis
• Able to work under pressure especially when customer’s system is facing outage
• Work within defined Case Management Framework
• Able to work independently and work well as part of a team

What It Takes

• Requires knowledge and experience in programming languages like COBOL, PL/I
• Requires knowledge and experience in database systems like DB2, SQL Server, MySQL, Oracle
• Requires knowledge and experience in Operating systems like Windows and Unix
• Requires knowledge and experience in mainframe technologies like CICS, JCL/JES, IMS
• Requires knowledge and experience in Security domain to secure system and network communication
• Requires knowledge and experience in Message Queue, Web Services and LDAP
• Requires knowledge in troubleshooting network connectivity issue
• Good written and spoken communication skills and strong customer service skills
• Strong analytical and problem-solving skills to determine root cause of issues, and take appropriate actions
• Good presentation skills
• 3 or more years of experience in support or development work using the languages and technologies mentioned above

Micro Focus (now OpenText) is proud to be an  Equal Opportunity Employer.  Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status.