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AMC Support Agent - Singapore (Office-Based)

Req id:  35001

Virtual, SG Singapore, SG

Micro Focus (now OpenText) is one of the world’s largest enterprise software providers. We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and transform—at the same time.


This job is not virtual and is office-based in Singapore.


The Opportunity

Customer build business-critical applications (or migrate from their applications from mainframe) that runs on Enterprise Server and requires 24x7 support for Severity 1 issues. Consequently, customers expect prompt and effective support for their mission-critical applications.


You Are Great At

  • Organize and attend customer meetings to troubleshoot production issues
  • Lead customer escalation meetings
  • Reproduce customer issues and raise defects to R&D
  • Contribute to Knowledge repository through creating articles on our products
  • Provide weekend on-call support if required on a need to basis
  • Able to work under pressure especially when customer’s system is facing outage
  • Work within defined Case Management Framework
  • Able to work independently and work well as part of a team


What It Takes

  • Requires knowledge and experience in programming languages like COBOL, PL/I
  • Requires knowledge and experience in database systems like DB2, SQL Server, MySQL, Oracle
  • Requires knowledge and experience in Operating systems like Windows and Unix
  • Requires knowledge and experience in mainframe technologies like CICS, JCL/JES, IMS
  • Requires knowledge and experience in Security domain to secure system and network communication
  • Requires knowledge and experience in Message Queue, Web Services and LDAP
  • Requires knowledge in troubleshooting network connectivity issue
  • Good written and spoken communication skills and strong customer service skills
  • Strong analytical and problem-solving skills to determine root cause of issues, and take appropriate actions
  • Good presentation skills
  • 3 or more years of experience in support or development work using the languages and technologies mentioned above


Micro Focus (now OpenText) is proud to be an  Equal Opportunity Employer.  Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Apply now »