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Junior Client Service Manager (m/f/d)

Req id:  28182

Virtual, GB Reading, GB



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.  



Join our UK-based Client Service Team remotely or in the office (hybrid) as


Junior Client Service Manager (m/f/d)


This is a fantastic opportunity for an entry level candidate to gain valuable work experience within a global organization. You will be assisting our Client Service Manager team to ensure business critical changes, required by our customers, are met through thorough understanding of business requirements and objectives, conveying details into the change management tools and monitoring delivery within service level agreements.


Your responsibilities

  • Maintain and deliver regular program status updates and service performance 
  • Facilitate a positive and productive long-term relationship with client(s) representing OpenText in all customer-facing communications with complete professionalism and integrity 
  • Identify areas of improvement and supporting all existing contracted services 
  • Formulate and take corrective actions to mitigate deviations to the program plans and alerts Principal Service Delivery Manager or management of potential problems when appropriate


What it takes

  • Capable of working in a global organization, good administrative skills 
  • Strong organizational and communications skills, including ability to multi-task and work effectively under pressure
  • Experience within a customer facing role and generating trust and respect of clients
  • Good general knowledge of IT systems and environments, ideally EDI (Electronic Data Interchange)
  • Proficient in using MS Office applications and collaboration tools
  • Aptitude to make decisions as well as ability to work collaboratively within a global delivery team.



At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Apply now »