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Client Manager

Req id:  16750

Virtual, AU

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

 

 

The Opportunity: 

 

The Opentext Professional Services team is comprised of more than 3,000 consultants who act as trusted advisors, managing long-lasting relationships with more than 100,000 customers around the world.  They are responsible for the delivery of business solutions from pre-sales to post implementation. Our teams of experts help organizations solve issues, create value, improve business performance, and work more effectively in an increasingly digital world.

 

The Services sales (Client Manager) role typically works in an assigned region to drive the “booking” (deal closure consisting of a signed Statement of Work and Purchase Order) of the Opentext Professional Services business unit.

 

What You Are Great At:

 

  • Owning all Professional Services business in selected Key Accounts within Australia and New Zealand
  • Carrying the responsibility for all ongoing projects, the maintenance of an opportunity pipeline and the development of an EIM strategy in your accounts.
  • Having an exceptional ability to effectively negotiate and collaborate across teams and organizations will help you to succeed in this role.
  • Supporting critical leadership reviews and presenting the status of the programs internally and externally
  • Continuously innovating and improving processes to optimize program efficiencies are key to being successful.
  • Working with Opentext Account Manager to provide total solution (i.e Sales and Services) to the customer
  • Becoming the trusted advisor to the customer on implementation and management of Opentext products and solutions.

 

What it takes to excel:

 

  • Selling consulting services to both new and install base customers.
  • Closing services sales that allow the Consulting team to drive revenue.
  • Forecasting accurately to allow the Opentext Services business to forecast new opportunity bookings and backlog revenue.
  • Ability to interact with business stakeholders on business requirements, demand prioritization, business case preparation and execution planning.
  • Translate business opportunities, problems into solutions that have measurable outcomes.
  • Workout the business process transformation/ improvement roadmap with the business stakeholders with clear goals and measurable targets.
  • Program manage large cross functional projects from concept to implementation. This will include evaluation and selection of technology platforms, services, contract reviews, budget planning, resource planning, stakeholder management, vendor management, project execution, communication and monitoring
  • Overseeing the development of the project's costs and timelines and ensure they remain within the approved budget & schedule.
  • Overseeing the risk and issue management of Project related activities to ensure an acceptable level of risk
  • Create Work Breakdown structures to support pricing estimates and validating with delivery terms.

 

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accomodationrequests@opentext.com).


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and your potential. Become an OpenText Voyager.

Apply now »