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Contract Sr. Technical Writer

Req id:  17813

Virtual, CA

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

 

 

Working in the Product Information team, as part of the Engineering department, you are an integral part of a software development team that strives for perfection and is committed to success. Technical writers contribute to products across the Enterprise, Process, Customer Experience, Analytics, and Business Networks suites.

 

This contract will be scheduled to end May 15, 2022

 

The Opportunity:

 

OpenText is seeking a talented, personable contract technical writer who contributes to the Product Information team by creating sophisticated technical documentation for a variety of software products. As a technical writer at OpenText, you plan the documentation strategy, create content, contribute to department innovations, and produce professional online help and guides. As a customer advocate, you participate in the planning process and help define the product documentation requirements.

 

You should be able to work independently and productively with minimal supervision as part of a geographically distributed team. Team members work individually as well as part of a larger group. Your ability to organize your time and see projects through to completion is extremely important.

 

You Are Great At:

 

  • Producing high-quality, clear, accurate, and complete documentation with no errors, within established deadlines.
  • Organizing and prioritizing tasks and have exceptional analytical skills.
  • Managing multiple projects and deliverables.
  • Working in an agile development environment and have the ability to gather information for a writing assignment from a variety of sources, including development, QA, UXD, and product management.
  • Researching and learning new technologies in Technical Communications.

 

What It Takes:

 

  • University degree or college diploma (BA or MA), preferably in English, Computer Science, Technical Writing, or Instructional Design, with 5 to 8 years of technical writing experience. 
  • Exceptional English and communication skills. Experience writing using a corporate style guide and following documentation processes.
  • Excellent knowledge of content/help authoring tools, such as Arbortext Epic Editor, Adobe FrameMaker, MadCap Flare, and WebWorks ePublisher. Sound knowledge of XML and HTML and various help formats.
  • Excellent knowledge of Configuration Management tools, such as Perforce, and bug tracking tools, such as JIRA.
  • Experience writing in a structured authoring environment and creating single-source and minimalist content. Familiarity with DITA/DocBook and topic-based writing methodologies.
  • Knowledge of documentation localization processes as well as software usability principles.
  • Ability to create high-quality graphics using tools, such as Microsoft Visio.
  • Knowledge of video production techniques and experience with tools such as Camtasia.
  • Excellent knowledge of computer development environments, operating systems, programming languages, and mobile devices.
  • Ability to create customer-focused content using user personas and customer research.
  • Experience defining and following documentation standards and best practices.
  • Excellent at reviewing documentation written by other writers to ensure clarity, completeness, accuracy, and overall quality standards.
  • Experience leading and managing documentation projects. Ability to meet target deadlines and project commitments.
  • Ability to communicate clearly with all project stakeholders in distributed locations.
  • Knowledge of Enterprise Information Management (EIM) products.

 

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accomodationrequests@opentext.com).


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Join OpenText today.

Apply now »