Share this Job
Apply now »



Customer Relationship Manager (m/f/d)

Req id:  25698

Virtual, DE






OpenText enables the digital world as the global leader in Enterprise Information Management, both on-premises or in the cloud. We embrace all things digital and are committed to being the Best Place to Work for our Employees in over 140 locations around the world.

We obsess over our customers to ensure they are wildly successful in embracing the Digital World. Our customers entrust us with their most important information, we need to be their most trusted partner. What we do, we do well. What we create, we do purposefully to impact the world. If you believe in this and are passionate about enabling the Digital World then let OpenText turn your career vision into reality. 


Business Network


OpenText Business Network is a leader in B2B solutions and powered by the world’s largest business network in the Cloud. Our Business Network Account Executive team offers a set of solutions that facilitate the efficient and secure exchange of information inside and outside of the organization, ranging from on-demand messaging and secure managed file transfer to B2B integration and B2B applications. The world’s largest companies run in the OpenText Cloud that is supported 24/7 by our managed services team and enables 20 billion digital commerce transactions per year. 


The Opportunity: 


The Customer Manager is responsible for managing, protecting and growing established accounts by maintaining post-sales contact with clients and facilitating a positive, productive and sustained relationship. Additionally, the Customer Manager negotiates clients into long term contracts, minimizing cancellations and selling new products and services.


You are great at: 


•           Ensuring customer satisfaction, probing for new opportunities, and ensuring contacts are up to date with the latest information about new services. 

•           Negotiating client contracts and driving renewals while minimizing cancellations.

•           Managing client requests and maintaining ownership of issues until resolved.

•           Identifying and leading the sale of additional products or services.

•           Partnering with field sales, professional services, and customer support while maintaining a consistent front to the client.

•           Delivering monthly commercial service reviews with the customer and internally.


What it takes: 


•           4 + years of post-sales customer account management.

•           A successful track record of managing renewals and driving revenue opportunities within your customer base.

•           The ability to build and maintain strong customer relationships while being accountable for customer satisfaction.

•           Experience supporting sales accounts within the EDI, B2B industries.

•           Excellent communication and time management skills.






Bei OpenText achten und wertschätzen wir die Diversität unserer Mitarbeiter und Mitarbeiterinnen und sind stolz darauf, ein Arbeitgeber zu sein, bei dem alle die gleichen Chancen haben. Wir freuen uns auf alle Bewer­bungen – unabhängig von Geschlecht, Nationalität, ethnischer und sozialer Herkunft, Religion/Weltanschauung, Behinderung, Alter sowie sexueller Orientierung und Identität. Nur aus Gründen der Lesbarkeit verwenden wir im Textverlauf die männliche Form der Anrede.


Für Positionen, die ein hohes Maß an Vertrauenswürdigkeit erfordern, kann eine Überprüfung möglicher Vorstrafen notwendig sein. Für Fragen und weitere Informationen sprechen Sie gerne Ihren Kontakt im Recruiting bei OpenText an.


OpenText nimmt keine Bewerbungen oder Lebensläufe von Personalagenturen entgegen und ist nicht für Gebühren, Provisionen oder andere Zahlungen im Zusammenhang mit diesen verantwortlich, es sei denn, dies ist in einem schriftlichen Rahmenvertrag und einem unterzeichneten Suchauftrag zwischen Open Text und der Personalvermittlungsagentur oder der Partei, die die Zahlung einer Gebühr verlangt, vorgesehen.

Die globale Impfrichtlinie von OpenText verlangt, dass jeder, der ein OpenText-Büro betritt, vollständig gegen Covid 19 geimpft sein muss.


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Apply now »