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ECM Specialist

Req id:  17950

Virtual, CA Montreal, Quebec, CA Richmond Hill, ON, CA



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 




Job Description – Lead Consultant


The OpenText Content Professional Services Practice is searching for a dynamic and resourceful individual to join our Canadian team as a Lead Technical Consultant. The Lead Technical Consultant applies business & technical skills, as well as consulting methodologies, to collect and analyze information to design, configure and implement Open Text solutions based on unique customer requirements. 

This position is focused on Enterprise accounts with an emphasis on the Open Text Content Suite product line. This role works closely with customers and other Professional Service Consultants in the delivery of Open Text engagements, as well as with the Account Executives, Solution Consultants and Strategic Partners throughout the sales and delivery cycles. 

You're great at: 

•    Delivering Professional Services engagements with confidence and high quality.
•    Demonstrating technical leadership with Enterprise Content Management Products & Utilities, specifically focusing on Information access and security modeling, Records Management, Email Management, Business Workflows, Governance and Reporting.
•    Effectively communicating through excellent written and verbal communication skills.
•    Delivering presentations, workshops, and live demonstrations to a mixed audience of technical, business, and management staff.
•    Leading discussions and formal blueprinting workshops to gather and analyze customer business requirements and translate into a solution that best utilizes Open Text product functionality.
•    Ability to clearly document the requirements, design, and implementation guidelines as well as the test plan for the benefit of the customer.
•    Prepare knowledge transfer documentation and conduct training sessions to internal team members and customer personnel.
•    Working in conjunction with Open Text colleagues to implement technical configurations.
•    Ability to work directly with the project managers to identify project scope, implementation plan, resourcing, timelines, and budgeting for each project task in early phase of the project and throughout the project.
•    Being flexible and participating in multiple projects simultaneously. One project may involve designing a records management solution, the next might require configuring and testing a solution component.
•    Demonstrating strong customer-facing skills by building and maintaining positive customer relationships.
•    Mentoring junior consultants on solutions, technology, and delivery of OpenText Content projects.
•    Feed into our continual product improvement process by working closely with Product Management, Engineering and Support to present new ideas, client feedback and identify software issues.
•    Preparing, maintaining, and submitting weekly activity/progress reports and time recording reports in accordance with published procedures.
•    Interacting with sales, services, and partners to scope project efforts, create estimates, and respond to RFPs.

What it takes:

•    The candidate should have 8+ years of professional experience in implementing medium to complex ECM solutions.
•    Experience in OpenText Content Suite Platform or other Enterprise Content Management Products & Utilities. 
•    A solid grasp of a variety of technologies that include development languages, tools, web-based technology that could be involved in an OpenText solution.
•    Knowledge and understanding of on-premises and cloud enterprise software deployments.
•    Knowledge of Cloud service providers such as Amazon Web Services, Google Cloud and Microsoft Azure.
•    The confidence, communication, and interpersonal skills to guide customers, from technical personnel to C-level executives.
•    Commercial awareness that will drive OpenText revenue. This is a revenue-generating position.
•    Planning skills that will drive customer adoption of OpenText technology across the client organization.
•    Business Development skills with demonstrable experience of farming user bases and new customers.
•    Time management skills that will enable projects to be delivered on time and on budget.
•    Highly professional team player with the ability to work independently, while being part of a dynamic team.
•    Ability to maintain focus on multiple projects simultaneously.
•    Independent, confident self-starter able to work with minimal direct supervision.
•    Goal-oriented to achieve business objectives.
•    Strong analytical, technical, and problem-solving skills.
•    Canadian Government clearance is an asset.
•    Ability to converse, read, and write in French is desirable.
•    Adhere to Open Text’s internal standards and best practices for consistent, high-quality project delivery.
•    Travel is a requirement of this position.
•    Location: Ontario or Quebec.


OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.  Should you require accommodations during the selection process, please contact accomodationrequests@opentext.com).


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Join OpenText today.

Apply now »