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Lead Consultant

Req id:  21700

Virtual, CA Waterloo, ON, CA Richmond Hill, ON, CA



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 



The Opportunity:  #LI-Remote #IND2


The Lead Consultant – Integration Analyst will act as a primary point of contact resource for implementing customer requests for the addition of new trading partners, document types, connection types, or any combination thereof.  They are knowledgeable across all Liaison systems in general and knowledgeable in greater detail as it relates to the customers that they focus on.  Analysts are also relied upon for 2nd level support for issues that have been escalated from Integration Support.  Multiple levels exist for this role based on experience and skill.


You Are Great At:



  • Act as a technical expert regarding integration and connectivity methods, protocols, security, and practices for both internal and external customers 
  • On-boarding, testing, troubleshooting, and deploying customer connections with trading partners 
  • Provide the highest level of service through communication, which will include discussion of customer information, connectivity parameters, and validation of data 
  • Provide escalated support for the Integration Support team, acting as customer experts regarding their integration 
  • Mine data using Oracle SQL Explorer or related SQL editor 
  • Develop and troubleshoot transfer and special processing scripts 
  • Maintain documentation of processes and development time for the purposes of efficiency, training, and billing 
  • Recognize reusable procedures, templates, documents, models, etc. for broader “best practice” use
  • Gather and provide information to help develop accounts and support account relationships 
  • Provide proactive assistance on projects related to the implementation of new clients or potential clients 
  • Regular and timely communication of status to group management, customers, trading partners, and other members of the Liaison team 



What It Takes:


  • Bachelor’s degree in Computer Science, Information Systems Technology or Computer Eng.
  • 5+ years of experience
  • 8/10 in JavaScript minimum
  • Possess exceptional listening and both written and verbal communication skills
  • Experience with internet connectivity protocols (SFTP, FTP(s), HTTP(s), SMTP, etc...)
  • Knowledge of encryption, security, and cipher suites (TLS, SSL, PGP, Public Key encryption, etc.)
  • Experience with scripting languages, preferably shell and JavaScript
  • Must be a self-starter, team player, result driven and possess the ability to multitask  
  • Desired: EDI standards (ANSI X12, EDIFACT), common XML standards (XCBL, CXML, OAGIS, Papinet, Rosetta Net), SOAP and REST based web services
  • Relational database experience, preferably Oracle
  • Experience with detailed business requirement gathering and creating functional specifications would be beneficial



OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accomodationrequests@opentext.com).


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Join OpenText today.

Apply now »