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Lead Consultant- InfoArchive experience, Documentum or Captiva Experience

Req id:  24706

Virtual, US

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

 

ENABLING THE DIGITAL WORLD

OpenText enables the digital world as the global leader in Enterprise Information Management, both on premises or in the cloud. We embrace all things digital and are committed to being the Best Place to Work for our Employees in over 140 locations around the world.

We obsess over our customers to ensure they are wildly successful in embracing the Digital World. Our customers entrust us with their most important information, we need to be their most trusted partner. What we do, we do well. What we create, we do purposefully to impact the world. If you believe in this and are passionate about enabling the Digital World, then let OpenText turn your career vision into reality.

 

The Opportunity

The Managed Services Lead Consultant will provide accurate, timely technical support for OpenText Software to Managed Services customers primarily remote via telephone, E-mail and online. The Consultant will deal with support issues that are complex in nature, carry differing priorities and that must be addressed within predetermined service levels, so the Consultant must be adept at balancing multiple priorities.  The callers will expect enterprise-level support; therefore, the Consultant will need to be well-versed technically, and fully understand customer service concepts. Other objectives are to collect and report upon information gathered from incidents; and to interface with Sales, Marketing, Customer Support/DEV and others as necessary. In addition, the Lead Consultant will carry out projects as assigned by the management staff, cooperate with other Managed Services Consultants in carrying out their day-to-day duties, and represent OpenText in a visibly supportive manner.

 

You Are Great At

  • Experience supporting OpenText InfoArchive or other products with similar data archiving functionalities. Some areas of proficiency may include:
    • Application decommissions or data archiving
    • Experience with Data Extract Transform Load (ETL) process
    • Knowledge with ETL tools
  • Experience with Archiving Structure and Unstructured data
  • Installation and system sizing are not responsibilities of this role, but knowledge in these areas is considered nice to have.
  • Effectively communicating through excellent written and verbal communication skills.
  • Working in conjunction with OpenText colleagues to implement technical configurations.
  • Demonstrating strong customer facing skills by building and maintaining positive customer relationships and translating them into long term benefits for both companies.
  • Interacting with sales, services and partners to scope project efforts, create estimates and respond to RFPs.

 

What It Takes

  • The candidate should have 5+ years of professional experience in implementing or supporting medium to complex ECM solutions.
  • Preference will be given for experience supporting Documentum Content Server, D2, Documentum Record Manager and/or Captiva
  • Competency with Open Text InfoArchive or one of the archiving products like Solix, Informatica, IBM Optim.
  • Experience with Java, XML, xQuery and REST services
  • Highly professional team player with the ability to work independently, while being part of a dynamic team.
  • Knowledge and understanding of on-premises and cloud enterprise software deployments.
  • Strong analytical, technical, and problem-solving skills.
  • Adhere to Open Text’s internal standards and best practices for consistent, high-quality delivery.

 

 

While OpenText is an Equal Opportunity Employer, our efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accomodationrequests@opentext.com.

 

Additionally, OpenText, as a proud US Federal Government contractor, is subject to Executive Order 14042 requiring all US employees (in office or virtual) be fully vaccinated by January 4, 2022. New employees joining OpenText will be required to provide proof of vaccination prior to joining or be approved for a medical or religious exemptions. If you believe you qualify for an exemption you can request the exemption form at accommodationrequests@opentext.com


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

Apply now »