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Lead Consultant

Req id:  27589

Virtual, US



As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 


The Opportunity:

The OpenText Content Professional Services Practice is searching for a dynamic and resourceful individual to join our US team as a Lead Technical Consultant. The Lead Technical Consultant applies business & technical skills, as well as consulting methodologies, to collect and analyze information to design, configure and implement Open Text solutions based on unique customer requirements. This position is focused on Enterprise accounts with an emphasis on the Open Text Content Suite product line.

This role works closely with customers and other Professional Service Consultants in the delivery of Open Text engagements, as well as with the Account Executives, Solution Consultants and Strategic Partners throughout the sales and delivery cycles. 


You're great at:

•    Delivering Professional Services engagements with confidence and high quality.
•    Demonstrating technical leadership with Open Text’s Content Server software, specifically focusing on Content Server xECM platform, Community, Information & Security (CIS) Modeling, Records Management, Workflow and Reporting.
•    Installation and system sizing are not responsibilities of this role, but knowledge in these areas is considered nice to have.
•    Effectively communicating through excellent written and verbal communication skills.
•    Understanding and translating customer business requirements into a solution that best utilizes Open Text product functionality.
•    Leading and/or contributing to the development of a solution design and/or strategic deployment roadmap.
•    Working in conjunction with Open Text colleagues to implement technical configurations.
•    Contributing to project documentation, including, but not limited to requirements document, functional design, test plans, and knowledge transfer documentation. 
•    Participating on multiple projects simultaneously.
•    Delivering presentations, workshops, and live demonstrations to a mixed audience of technical, business, and management staff.
•    Demonstrating strong customer facing skills by building and maintaining positive customer relationships and translating them into long term benefits for both companies. 
•    Mentoring junior consultants on solutions, technology, and delivery of OpenText Content projects.
•    Preparing, maintaining, and submitting weekly activity/progress reports and time recording reports in accordance with published procedures.
•    Interacting with sales, services and partners to scope project efforts, create estimates and respond to RFPs. 
What it takes:

•    The candidate should have 8+ years of professional experience in implementing medium to complex ECM solutions.
•    Competency with Open Text Content Server, Open Text Records Management, Open Text Connected Workspaces, Open Text Workflow and Open Text Web Reports.   
•    Highly professional team player with the ability to work independently, while being part of a dynamic team.
•    Knowledge and understanding of on-premises and cloud enterprise software deployments.
•    A solid grasp of a variety of technologies that include development languages, tools, web-based technology that could be involved in an OpenText solution.
•    Strong analytical, technical and problem-solving skills.
•    Adhere to Open Text’s internal standards and best practices for consistent, high quality project delivery.
•    Travel is a requirement of this position.
•    This is a revenue generating position.
•    Location: United States


While OpenText is an Equal Opportunity Employer, our efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact


Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office to maintain a safe workplace for our employees. 


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.