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Lead Employee Relations Advisor (US)

Req id:  24646

Virtual, US


As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 



Part of the OpenText North American Employee Relations team, reporting to the Director of Employee Relations, the Lead Employee Relations Advisor is a key member of the newly developed Employee Relations Centre of Excellence. The Lead Employee Relations Advisor will provide coaching, consulting, expertise and mentorship to Leaders, HR staff, and employees on Employee Relations matters such as performance management, offboarding, policy management, grievance/investigations management, leave management, HR Legal matters, compliance and accommodation, in support of the Employee Relations centralized team model. The Lead Employee Relations Advisor will also lead and/or take lead in the development of training, tools, templates, processes and reference materials, or other projects in support of the ER Centre of Excellence function. He/she will be a subject matter expert in North American Employment Legislation and practices with a particular focus and expertise in U.S. legislation.



  • Consult with Leaders on performance cases, assisting them with delivering feedback in an objective manner that is intended to motivate employees to improve, while also providing solid documentation for performance cases.
  • Mainly in a lead capacity, investigate issues by assembling investigation team, gathering all relevant facts, interviewing case critical witnesses, reviewing similar cases, and using knowledge, judgment and experience, to recommend course of action to leadership, assisting with the implementation of corrective actions and/or disciplinary procedures
  • Handle complex and emotionally charged issues with composure, addressing situations objectively and without bias.
  • Mediate issues between employees to minimize workplace conflict.
  • Experience with policy management including drafting new policies and/or making improvements and edit to existing policies to respond to changes in the work environment or legal landscape.
  • Oversee complex leave situations in collaboration with HR Shared Services, Benefits and other relevant parties, to ensure leaves are handled in accordance with policies, practices and that communication is clear for all parties, including the return-to-work process.
  • Partnered with Legal and in collaboration with relevant HR parties and the business, will analyze facts, provide input and recommend course of action to achieve resolution of HR Legal matters that may arise.
  • Interpret and apply applicable labour and employment laws in the U.S. and Canada.
  • Assist Leaders with diagnosing and resolving issues through proper questioning techniques, active listening skills and risk assessment.
  • Lead North American compliance-based responsibilities in alignment with the OpenText global governance framework.
  • Deeply understand and apply Company policy/procedure/best practices and applicable law while consulting with Leaders, to reduce risk to the Company.
  • Collaborate with internal legal counsel on issues as appropriate and external legal when approved and necessary.
  • Support for organizational merger and acquisition activities as needed.
  • Monthly & quarterly reporting on Employee Relations matters, interpreting data and making recommendations for positive change in the work environment.
  • Establish and maintain credibility throughout the organization and ensure strict adherence to confidentiality and sensitivity in handling all aspects of private data and confidential matters across the HR team and organizationally.



  • Bachelor’s degree or equivalent HR experience.
  • 8+ years HR experience with a particular focus, emphasis and strength in Employee Relations.
  • Excellent written and interpersonal communication skills with the ability to utilize exceptional active listening skills to determine issues and formulate and ask appropriate follow up questions.
  • Demonstrated ability to handle difficult or volatile situations/individuals effectively and to mediate in situations where required.
  • Ability to conduct investigations in a neutral and timely manner.
  • Demonstrated ability to use sound judgment and maintain confidentiality.
  • Effective at managing multiple priorities under tight deadlines, ability to prioritize conflicting demands, organize time, collaborate with and lead resources to deliver consistent results and bring initiatives to successful completion.
  • Excellent ability to analyze difficult and complex situations with a proven track record of recommending optimal solutions.
  • Ability and desire to effectively mentor, develop and coach partners and team members.
  • Highly self-motivated and able to work autonomously while instinctively keeping all relevant parties properly informed.
  • Deep knowledge and understanding of Canadian Employment Law and/or U.S. Employment Law.
  • Strong Business Acumen with experience working as part of a large global organization.
  • High degree of business ethics and transparency.
  • CHRP, CHRL, SHRM-SCP certification would be an asset.
  • Fluency in French and/or Portuguese would be an asset.


While OpenText is an Equal Opportunity Employer, our efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accommodationrequests@opentext.com.


Additionally, OpenText, as a proud US Federal Government contractor, is subject to Executive Order 14042 requiring all US employees (in office or virtual) be fully vaccinated by January 4, 2022. New employees joining OpenText will be required to provide proof of vaccination prior to joining or be approved for a medical or religious exemptions. If you believe you qualify for an exemption you can request the exemption form at accommodationrequests@opentext.com


Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

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