Lead Reliability Engineer

OPENTEXT - THE INFORMATION COMPANY

Together Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.

The Opportunity
You will set a new standard for OpenText Cloud Operations including site reliability adminstration through good communication with your team, with your manager, and your peers.  You will have the opportunity to define the technologies to be used, the structure of teams and how work is completed, and responsible for the delivery of pipelines for product development and releases into production.
This job requires you be able to work autonomously, in collaboration with others in Cloud Operations as well as Engineering, IT, and Customer Service, and at the direction of the Manager of Cloud Support Operations. Because your work will have visibility by other department members and management, frequent communication with your team and others concerning projects and issues is expected.

You are Great AT
•    Provide support, improve, and implement infrastructure as code and applications on top of various platforms. Troubleshoot and triage issues as they arise.
•    Work closely with various teams across the organization, including the security team, development team, and operations team for requests for assistance
•    Execute with minimal technical supervision, embrace reliability constraints, and be proactive in contributing improvements to the code base
•    Promote technical vision in concert with product engineering for VM and containerized product development, deployment, and operationalization
•    Establish/maintain security guidelines, practices, and department procedures
•    Establish/maintain effective customer points of contact (development, infrastructure, teammates) for collaboration and troubleshooting projects related to existing technical issues
•    Mentor engineers through code reviews, paired programming, and working sessions
•    Familiarity in the use of infrastructure monitoring tools
•    Familiarity in the use notification management tools such as OpsGenie, VictorOps or Pagerduty
•    Familiarity with Pingdom, Thousand Eyes, or similar for external monitoring
•    Drive a metrics-driven culture and software delivery process using data to measure overall system quality

What It Takes
•    5-10+ years in technical development, QE, or operations role
•    5+ years of experience building fully automated software application and infrastructure provisioning and deployment pipelines
•    Extensive experience in an iterative development environment and CI/CD practices and tools is a must
•    Familiarity building and managing microservices-based systems
•    Extensive hands-on experience with AWS and GCP & Infrastructure as Code (Terraform, CloudFormation)
•    Proficient with scripting using Powershell, Python or Bash
•    Experience with supporting and troubleshooting containerized applications
•    Has a deep knowledge of mixed operating system environments, structured, non-structured and distributed data platforms, and can easily apply the concepts of one data service API to another
•    Extensive knowledge of centralized logging systems

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accommodationrequests@opentext.com.
 

Subject to applicable laws and regulations, OpenText’s Global Vaccination Policy requires all employees to be fully vaccinated against COVID-19 in order to enter an OpenText office. Accommodations may be available for specific roles.