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Architect ServiceNow (CSM)

Req id:  31053

Virtual, US

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

 

 

Life at Opentext: #LI-Remote #INDOT

At OpenText and in IT, we believe in every employee having meaningful, purposeful work. By joining our team, you will join a community of supportive and collaborative peers focused on innovation, teamwork, and driving successful outcomes.  You’ll be expected to bring with you an ideation and “Yes, if” mindset.  And, as you build your network and demonstrate your professional excellence, you will have the opportunity to forge your own career path and professional growth.

 

The Position:

  • This position involves being part of a dynamic team environment responsible for the architecture of ServiceNow systems at OpenText.  Working closely with business stakeholders you will be part of a team that delivers advanced configurations that provide a world class experience for our customers and deliver enhancements that make internal operations more efficient.
  • OpenText is in the process of rolling out a new ServiceNow Customer Service Management (CSM) platform that will be a consolidation of multiple ticketing systems at OpenText. 
  • This is your chance to get in on a major implementation at the ground floor. 
  • This position will be involved in the entire ServiceNow platform and will require doing deep dives in a lot of design areas as we go through the transition from old systems to the new ServiceNow platform. 
  • The expectation is that the person in this position is well versed in ServiceNow and its capabilities, recommending how best to utilize the platform with out of the box functionality. 
  • The ServiceNow Architect will also be responsible for ensuring we have the appropriate processes, best practices and tools in place to support rapid development by a large development team. 
  • This position will also own the overall ServiceNow data schema and will be the “go to” for any changes to ensure we’re not negatively impacting future upgrades, performance and that we don’t already have the capability.

 

What You Are Great At:

  • Work closely with our business partners and technical SMEs, providing oversight and recommendations on how best to accomplish new requirements.

  • Be accountable for enforcing best practices, ensuring smooth ServiceNow upgradeability.

  • Be responsible for the implementation, ongoing enhancements, and support of all integrations with ServiceNow.

  • Ensure best practices are enforced and that advanced configurations don’t endanger future upgrades and system performance.

  • Lead/contribute to the evaluation/execution of ServiceNow upgrades, reviewing impact on integrations and making changes as needed.

  • Participate in the full software development lifecycle.

  • Adhere to IT Change Management and best practices.

  • Investigate and fix advanced (3rd level) application issues.

 

What It Takes To Excel: 

  • A bachelor’s degree, college diploma or equivalent experience (ServiceNow certifications) in software development

  • Overall experience of more than 10 years.

  • 5+ years of development/configuration experience on the ServiceNow platform including:

    • Customer Service Management

    • ITSM, CMDB and Service Portal

    • Have been a key resource in the implementation of at least one ServiceNow CSM solution

    • Extensive experience working with API’s / Web Services (RESTful and SOAP)

    • Extensive development experience in JavaScript, JQuery, node. js,, Glide, AJAX and Angular JS.

  • Implementation experience in GRC, SecOps (good to have).

  • Development experience working with MySQL, Microsoft SQL and/or Oracle PL-SQL.

  • Development experience with integration platforms such as OpenText A2A, Boomi, Informatica, MuleSoft, etc. is preferred.

  • Development experience in other languages would be beneficial.

  • Extensive experience manipulating data.

  • An aptitude to learn new technology quickly.

  • Effective documentation skills.

  • Excellent written and oral communication skills.

  • The ability to work independently and as part of a team.

  • The ability to handle multiple streams of work effectively.

 

 

 

 

 

For New York and Colorado residents, this job is expected to pay a minimum of  $141,000/annum  in addition to a comprehensive and competitive group benefit and healthcare plan. Individual compensation will be determined based on skills and experience comparable to the job requirements.

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accommodationrequests@opentext.com).

 

Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.


OPENTEXT - THE INFORMATION COMPANY

Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless. 

From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.

It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance. 

Perks 
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards. 

Benefits 
Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer. 

Social events 
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.  

Corporate Citizenship  
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.

Explore your career and potential. Become an OpenText Navigator.

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