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Licensing Analyst - enhanced SC

Req id:  39134

Virtual, GB

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Open Text brings critical technologies to support our customers’ growing needs to digitize and work smarter. We are proven market leaders in Content Services, Business Network, Digital Experience and Cybersecurity. Our organisation brings new categories of AI & Analytics, Application Modernization & Delivery, and Digital Operations Management. OpenText powers and protects information to elevate every person and every organization to be their best. We help customers gain an information advantage and accelerate their digital transformation.


Open Text Professional Services helps customers plan, govern, and execute their journey to IT value so they can run and transform at the same time. Our services offer the tailored solutions needed to plan, build, run, and continuously optimize.

Professional Services provide:


Open Text is one of the world’s largest enterprise software providers. We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and transform—at the same time.


Open Text Professional Services helps customers plan, govern, and execute their journey to IT value so they can run and transform at the same time. Our services offer the tailored solutions needed to plan, build, run, and continuously optimize.

Professional Services provide:

We are looking for a Licensing Analyst to join our growing Professional Services team.

The Role:

This role involves providing services as part of a small established team who work closely with the client and external software vendors.


The role covers the lifecycle of a software license purchase including:

  • Liaising with the requestor, ensuring that the best option is identified.
  • Obtaining quotes from vendors
  • Liaising with finance and commercial to raise orders
  • Providing software and licenses to requestors
  • Managing annual renewals
  • Maintaining the software asset register
  • Conducting compliance reviews


The role will suit someone who:

  • Enjoys taking ownership of a task, evaluating options and providing solutions to customers.
  • Is self motivated to meet objectives and able to work co-operatively as part of a team, but equally at home working in isolation.
  • Can follow procedures and identify ways to improve them
  • Training and development can be provided in SAM best practice to undertake the above activities


What you can expect:

  • Within Professional Services you can expect supportive engagement from your manager, you will be part of a friendly and diverse team, you will be expected to obtain and maintain the appropriate certifications to your role through training & memberships and will have access to local and worldwide opportunities for growth within Professional Services and the wider Open Text.



  • Analytical and Problem Solving skills.
  • Strong interpersonal and communication skills across all stakeholder levels.
  • The ability to learn new skills quickly and with confidence.
  • Ability to work under pressure and make rational decisions considering relevant risks and taking responsibility for such decisions.
  • Background in Service Management Capabilities and experience of working with Service Management toolsets.
  • Strong skills and experience with Microsoft Office products, especially Word and Excel.
  • Experience of working with personnel in both multi locations and virtually is essential.
  • Experienced (but not essential as full training will be given) in supporting Software Asset Management in renewals, purchases, audits, and software consultancy.
  • Current security clearance or willing to go through the process to obtain this.


  • ITIL V3/4 foundation or equivalent experience in a Service Management environment.
  • Experience of working in an Asset Management team

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at

We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose. 

We create economic growth that is inclusive and sustainable. 

The world’s most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology. 

We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems. 

We set high standards and exceptions, to learn, to be better. 

We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet. 

We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets.” - Mark Barrenechea, CEO & CTO

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